Laurence Bourke

Experience

• 

  Dell Technologies

  Feb 2005 - May 2007

  Symmetrics Support Engineer

  Providing Remote support for the companies manufactured Electronic Storage devices for High end Corporate and Financial Storage Area Networks SANs. Using EMC specialised programs and software to interpret error codes and storage configurations to guide Customer Engineers in the maintenance/troubleshooting and upgrading of the products to avoid the possibility of offline production equipment and subsequent loss of revenue.

• 

  Jacobs

  Jun 2007 - Dec 2008

  IT Support Engineer

  Configuration & maintenance of users Active Directory accounts.Configuration & maintenance of Blackberry/Mobile Broadband accounts.Daily backup of data and file Restores when required.Support for peripheral devices such as printers and scanners.Support for Software ApplicationsDealing with Switch/Router issuesReimaging/Rebuilding of PC’s.Logging service calls for equipment with maintenance contracts and liasing with third party contractors as necessary.Routine maintenance of computers – e.g. Service Packs, Virus updates. Handling multiple assignments simultaneously as well as learning new skills and procedures.Documentation of new procedures. Show less

• 

  Timewise Systems

  Jan 2009 - now

  Technical Consultant

  Providing mobile solutions using Radio Frequency (RF) technology’s (WiFi, GPRS and Narrowband)Supporting customers- Wireless Infrastructure (Cisco,Lancom,Zebra, Honeywell)- Rugged WLAN and WWAN devices using Windows and Android OS- Vocollect voice-enable devices used in warehouse or distribution center to allow completely hands-free material movement in challenging work environments.- Zebra Wired and Wireless printers- Site survey to Design, Optimize and Troubleshoot WiFi NetworksDealing with customers that use a range of hosts(AS400, SAP, Linux, Windows) Show less