
Sam Nugent

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About me
Client Success - Team Lead
Education

Indiana University Bloomington
2000 - 2003Bachelor of Arts (B.A.) Telecommunications Major/Communications & Culture MinorsActivities and Societies: Phi Eta Sigma National Honor Society, National Society of Collegiate Scholars Finished BA in 3 years, Received Founder's Day Honors 3 SemestersDouble Focus Within Major - Business & Management/Design & DevelopmentHeavy Course Load in InformaticsWorked 25-30 Hours Per Week to Support Self Throughout CollegeResponsible for Financing All Educational Expenses

Trailhead by Salesforce
2018 - 2018Trails Completed: Grow Faster with CRM, Learn Salesforce with Trailhead, Empower Managers and Agents with The Service Cloud Platform
Experience

Gannett | USA TODAY NETWORK
Jan 2004 - Jan 2022- Lead implementation and management of print and digital advertising campaigns for top print revenue-producing accounts within Gannett, client-facing discussing quarterly strategy and buys, along with recommendations for growth.- Maintained strong print revenue streams while transitioning accounts to a digital first strategy.- Managed pay-for-performance strategies and campaigns for consistent year over year growth.- Partnered with 15+ Account Executives, part of a team producing over $35 million in annual print revenue. Show less - Acted as lead communications liaison for key accounts, including the Indianapolis Colts, Indiana Pacers, Indianapolis Motor Speedway, Live Nation, Broadway Across America, Kentucky Kingdom, Kentucky Derby Festival, and many others.- Partnered with 1-2 Account Executives to manage, retain, and grow an account base worth $2.5 million in annual revenue.- Client facing, discussing strategy, execution, and results for each campaign with key internal and external stakeholders.- Active Member of Internal Communications Committee, helping to ensure that all communications are streamlined, effective, easily interpreted and relevant to staff members.- Appointed to Retail Advertising Council, charged with conceptualizing and implementing new process strategies to increase productivity and improve work culture within the Advertising and Marketing Departments. Show less - Managed 3 territories during this period, bringing each of them up to goal potential, 1 of them being a completely new territory with no active account base at its inception.- Worked with many local small business owners to develop advertising strategies that suited their business goals, objectives and budgets, while maintaining a results-driven focus and delivering ROI on their investment.- Achieved high account retention numbers for each territory.- Recognized as Account Executive of the Month 6 times during this time frame. Show less
Client Success Manager - Top 500 Accounts Team
Jan 2017 - Jan 2022Account Manager - Key Accounts Team
Jan 2007 - Jan 2017Account Executive
Jan 2004 - Jan 2007

Gannett | USA TODAY NETWORK
Mar 2022 - nowClient Success - Team Lead- Actively engage, coach, and lead a team of Client Experience Managers and Client Success Managers, ensuring that each achieves expectations and maximizes output against regularly measured metrics, including revenue growth and retention, minimizing account churn, client facing performance reports, internal tracking dashboards, and digital campaign optimizations.- Named to 2024 Gannett Emerging Leaders program.- Recognized as Q3 2023 Client Success Champion for the Western US Division.- Develop and manage growth strategies for a large account list of local and national businesses, consisting of retail, home improvement, healthcare, entertainment, and travel and tourism among other verticals.- Client facing, regularly meeting with clients to discuss strategies, objectives, recommendations and to review monthly and/or quarterly reporting of campaign metrics.- Lead strategy, implementation, and ongoing management/optimization of SEM, SEO, Social Media Advertising, Social Media Marketing, Email Marketing, and digital display advertising campaigns. - Coordinate and spearhead the efforts of multiple teams within the org, including Sales, Design, Finance, Promotions, Operations, Extended Service, and Programmatic to achieve client's stated campaign goals.- Partner with multiple Account Executives, managing a book of business producing more than $5 million in annual revenue on average. Show less
Licenses & Certifications
- View certificate

Marketing Cloud Basics
Salesforce TrailheadJul 2018 - View certificate

Service Cloud Platform Efficiency
Salesforce TrailheadJul 2018 - View certificate

Contact Center Transformation
Salesforce TrailheadJul 2018 - View certificate

Data Modeling
Salesforce TrailheadJul 2018 - View certificate

Trailhead Playground Management
Salesforce TrailheadJul 2018 - View certificate

Trailhead Basics
Salesforce TrailheadJul 2018 - View certificate

Salesforce Platform Basics
Salesforce TrailheadJul 2018 - View certificate

Sales Cloud: Quick Look
Salesforce TrailheadJul 2018 - View certificate

CRM for Lightning Experience
Salesforce TrailheadJul 2018 - View certificate

Service Cloud Platform: Quick Look
Salesforce TrailheadJul 2018
Volunteer Experience
Volunteer Staff
Issued by Kentucky Derby Festival on Apr 2010
Associated with Sam NugentTutor/Mentor
Issued by Boys & Girls Clubs of America on Oct 2001
Associated with Sam Nugent
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