Lee Giller

Experience

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  Sprint Nextel

  Mar 1998 - Aug 2008

  Marketing Manager | Sales Manager

  Marketing ManagerSupported and executed marketing strategies tailored to the specific needs and preferences of local markets, which included strategic planning, community engagement, and collaboration with internal teams.• Created collateral materials, supported customer events, and initiated promotional market strategies.• Assisted in generating leads for sales teams while managing marketing campaigns and programs.• Managed budget and resource allocation to maximize marketing ROI for local area promotions, increasing traffic in retail stores by 20% on slower days. • Sponsored local Z100 Jingle Ball concert by coordinating vendors and hosting events for the public.Sales ManagerLed and managed team to achieve sales targets and deliver excellent customer service. The role involved a combination of team leadership, sales strategy development, performance monitoring, and customer relationship management. • Drove direct sales, while creating a customer-centric environment, and providing leadership on site totaling $8m in annual revenue. • Worked with OEMs to partner with locations, providing customer support and driving sales activity and revenue in each location.• Created SMB sales which generated an additional 15-20% of the district’s revenue, equaling $1.5m annually.• Developed mentorship program within district, which included outside partnership with senior leadership, HR and outside vendors to help create a talent bench for future advancement.• Implemented market-wide operational self-audit program, which was adopted region-wide as best practice that saved company money from future loss. Show less

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  Radio Shack

  Feb 2009 - May 2010

  District Sales Manager

  Provided leadership across multiple locations within a designated district by managing store performance, ensuring consistent execution of company policies, driving year-over-year sales growth, and mentoring both sales and management teams.*Led multiple store locations, increasing customer satisfaction ratings by 30% and driving a 10% business growth over six months.*Achieved Top District Manager awards for 3rd and 4th quarters of 2009 for excellence in wireless phone sales.*Implemented inventory adjustments based on customer trends, resulting in a significant boost in sales performance. Show less

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  B2B Soft

  May 2010 - Oct 2010

  Director of Business Sales and Customer Success

  Led the sales department in a startup environment, developed strategic plans, drove new business growth, and facilitated renewal transactions and software implementation within a SaaS business model.*Directed the sales department in a startup environment, resulting in a 50% revenue increase within the first 90 days through innovative team training.*Oversaw customer product implementation, leading to a 15% revenue increase and additional licenses sold through personalized support.*Developed KPIs to monitor account health and identify upsell opportunities, enhancing customer satisfaction and service growth. Show less

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  Asurion

  Nov 2010 - now

  Senior Account Manager

  Managed and nurtured client relationships, ensuring satisfaction, driving account growth and maintaining product retention. Delivered client presentations and product demonstrations on new updates and promotions to sales leaders and client stakeholders. *Managed high-value client relationships across 400+ dealer locations for Verizon, contributing $10M in annual revenue.*Achieved 110%+ of sales quota consistently, earning Top Sales Achiever awards in 2019 and 2022.*Developed and executed quarterly action plans in collaboration with finance and marketing teams, leading to a 30% increase in protection sales for NY Metro stores and elevating market rank to one of the top three in the country.*Trained and led largest revenue owner group in the Northeast, improving protection sales by 25% in 2023.*Implemented best practice strategies that increased home product sales by 50% during promotional windows.*Led Open Enrollment promotional campaigns, creating activation playbooks and achieving 110% goal attainment. Show less