Cipriano Crasto

Experience

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  TK Maxx

  Sept 2008 - Dec 2014

  Sales Associate

  Responsible for being the face of the company and offering exceptional customer service and also responsible for the day to day running of the store to meet customer demands. Operating the till and accurately handling cash, credit and debit card transaction.Offering face to face advice to customers on products. Handling customer complaints in a calm manner. Providing an friendly and helpful service to customers. Approaching customers that may require assistance. Maintaining an high standard of cleanliness across the store.Occasionally answering telephone calls Show less

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  University of the West of England

  Jan 2011 - Jan 2014

  BA Hons Tourism Management
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  Hilton

  Dec 2014 - Jan 2018

  - Provide timely service and vigorously look for opportunities to drive guest satisfaction. - Ensure that the Team is fully aware of any feedback from guests or other departments.- Managing and rectifying any guest complaints in an efficient manner. - Inform team members of any VIP guests in hotel.- Work and facilitate with other departments in the hotel.- Maximising hotel occupancy and revenue through up-selling opportunities. - Supervise Reception operations - Check in/out functions - First aid trained- Deputise the front office department in the absence of FO manager. Show less

  • Front Office Shift Leader/ Duty Manager

    Mar 2016 - Jan 2018

  • Front Office/ Department trainer

    Dec 2014 - Mar 2016
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  Marriott International

  Jan 2018 - Dec 2019

  Assistant Front Office Manager

  -Supervising front desk operations -Yield Management -Deputise front desk in the absence of FOM-Handling guest complaints via GSS or Face to Face -Optimisation of hotel revenue (breakfast/room up-sell) -Scheduling staff rotas -Responsible for inputting data into workforce management platforms such as Kronos and Oracle.

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  Courtyard by Marriott Oxford South

  Jan 2020 - Jul 2023

  •Head of department, leading a team of 7 staff which includes Guest service agent, Guest service manager, Night auditor and Night supervisor.•Responsible for Front Office operations in hotels’ continuing effort in delivering high guest experience.•Additionally, responsible for overseeing Food & Beverage operations and managing a team of 8. Job role include such as procurement, training, ensuring compliance with health & safety guidelines, handling administrative duties, liaising with customers and suppliers.Hotel improvement:•Improved one of the main hotel KPI (intent to recommend) overall score 89% - Ranked top 10 in Europe, Middle East and Africa region Q3 2020. •Check-in score 83% & check-out score 84% increased respectively Q3 2020, ranked 1st in UK and highest ever score since hotel opening. •Q4 2020 - Hotel was ranked 19/84 in Europe, Middle East and Africa region exceeding the benchmark targets. •YTD 2020 - Hotel was ranked 25/80 in Europe, Middle East and Africa region, (1st in UK) amongst Courtyard brands. This was achieved by taking into account new team onboard and adapting to change in COVID government regulations. Rolled out various projects to include: WiFi improvement, Green initiative program - Jointly collaboration with Sales and Housekeeping team, OXI update and Enhanced Reservation Solution (ERS). Show less

  • Operations Manager

    Aug 2021 - Jul 2023

  • Front Of House Manager

    Jun 2021 - Jul 2021

  • Front Office Manager

    Jan 2020 - May 2021
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  AMC Creates

  Sept 2022 - Dec 2023

  Owner

  Services: Business card designsWedding cardsBirthday cardsPromotion design works Printing FlyersInvitesContact details: Cipriano.Crasto@amccreates.co.uk

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  Hilton

  Jul 2023 - now

  Manager, Brand Performance Support EMEA

  - Specializing in offering dedicated support during the vital first six months of a hotel's ramp-up phase, seamlessly transitioning from the Opening & Transition team.- Closely monitoring critical performance metrics (KPIs) and ensuring hotels get the precise support needed for continual progress.- Providing support and guidance to hotels located in the EMEA region.