Ashley Hamel

Experience

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  Jcpenney

  Sept 2006 - Sept 2009

  Customer Service Representative

  Performed cash register duties. Worked as a team in assisting customers with their needs; working in recovery and replenishment as well as pricing and signing. Trained new hires.

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  Huntington National Bank

  Sept 2009 - Oct 2012

  Bank Teller

  Provided excellent customer service assisting customers with all of their banking needs. Performed cash and non-cash transactions; balanced individual cash drawer daily as well as maintaining and balancing the branch main vault. Also a qualified skills coach to train new hires.

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  Spectrum Health

  Oct 2014 - Dec 2016

  Perform clerical duties. Answer and direct phone calls. Check in and check out patients. Perform registration and verify insurance coverage. Schedule appointments. Make patient appointment reminder calls. Perform end of day reconcilation and complete office deposits. Send out patient Laboratory recall letters. Assist with patient records scanning into Epic charts. Process all outgoing medical records requests for the office. Perform chart abstraction for incoming outside medical records. Provide administration/secretarial support. I am also the office EPIC Clerical Super User. I am the office RightFax Champion. I am a trained Preceptor for Spectrum Health training/mentoring program. I also have been given the role of leading the transition process for one of our providers who is leaving Spectrum Health to ensure a smooth transition for all of the affected patients. Show less

  • Medical Office Support

    Oct 2015 - Dec 2016

  • Scheduler

    Oct 2014 - Oct 2015
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  Kingma Pediatric Dentistry

  Dec 2016 - now

  Dental Office Administrator

  Represent the practice in all facets of patient services, whichmay include, but is not limited to; greeting patients, answering the telephone, schedulingappointments, maintaining patient records and coordinating patient flow. The Dental OfficeAdministrator also assists patients with insurance benefits and communicates with insurancecompanies regarding claims. Greets visitors and patients entering the practice and alerts appropriate staff of patientarrivals.Answers telephone, routes calls, provides information, and takes messages in accordancewith practice procedures.Schedules and adjusts patient appointments to maximize the patient care and reachpractice profit target. Manages the daily, weekly, and monthly calendar to meet the practiceproduction and collection goals.Establishes, maintains and keeps patient files and records up to date (i.e. address, phonenumber, insurance information, etc.).Communicates with patients regarding financial options. Reconciles financial records byreceiving and recording patient payments.Prepares correspondence, memos, condolence letters, and other documents, as requestedby doctor. Show less