Heather K.

Experience

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  CVS Pharmacy

  Apr 2001 - Dec 2003

  Manager, Staff Development

  Managed team of five specialists responsible for all support functions, including new hire and incumbent training, within the company’s largest call center.- Implemented intensive cross-training plan for all agents that resulted in a 5.5-minute reduction to average speed of answer and 32% improvement in customer satisfaction.- Reduced new hire training time by 50% by designing a standard training program that included assessment of knowledge and evaluation of new hires. - Identified and developed approximately 40 training modules that standardized the training content enabling subject matter experts and high performers to conduct training. Show less

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  Innovative Application and Management of Human Resources

  Jan 2004 - Feb 2008

  Owner

  - Change leader for installation of new/ upgraded Warehouse Management System in 15 distribution centers. Designed strategy to support aggressive conversion timeline of 2X the industry average. Leveraged over 150 volunteer colleagues, as change agents, subject matter experts, and training collaborators. Development opportunities and enhanced visibility for volunteers resulted in promotions of 3 managers and 2 non-exempt colleagues entering the supervisory training program. - Managed a budget of $1.8 million and over 200 trainers during a 6-month, 700 store acquisition, including budgeting, payroll, expenses, scheduling, and performance management.- Developed custom retail management training program for over 25 functional/ technical skills including merchandising, suggestive selling, and managing profit and loss. Show less

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  CVS Health

  Feb 2008 - Feb 2012

  Manager I, OD Development

  - Created and managed a year-long blended learning development program for front line leadership at a cost of $500/ leader. Owing to the quality and impact of the program, the design and content delivered today is largely unchanged.- Created separation notification process and work identification and transfer tool used by over 20 departments and HR Business Partners to ensure successful notification of employment status and transition of work during organization-wide transformation.- Led two corporate departments, with over 300 employees, through the design and the implementation phases of an enterprise-wide organizational redesign effort, which included staff realignment and reductions. - Accelerated the adoption of a talent review process through all levels in the department 2 years ahead of the rest of the organization. Coached and advised 12 leaders during all phases of the process. Show less

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  MCG Partners/ Career Transition Advisors

  May 2012 - Dec 2013

  Vice President/ Senior Consultant

  - Director of Human Resources for client healthcare insurance organization during organizational expansion. Managed a team of 6 HR professionals. Fulfilled accelerated hiring demands for more than 70 positions by increasing collaboration and transparency in the recruiting process. Secured $40,000 workforce development grant and $10,000 youth employment grant. Led search and selection process for successor. Coached and supported Director of IT for organizational redesign of IT department. - Developed HR infrastructure for largest landowning agribusiness client in Massachusetts. Enhanced recruiting strategy and workforce planning process; educated on organizational design and the process of organizational change; introduced succession planning process; augmented performance management, job descriptions and classifications process; co-created pay banding and commission structure. Show less

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  American Family Insurance

  Jan 2014 - May 2014

  Talent Management and Development Consultant

  - Developed framework and measurement for comprehensive 18-month executive onboarding program that addresses the 4 common derailers in executive transition: transitioning the whole person, building relationships, understanding culture, and achieving organizational objectives.- Partnered with Sales division leadership to establish a change and transition team comprised of colleagues from every level of the division to facilitate communication and gather feedback on the division’s change readiness and resilience Show less

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  Sparq Coaching

  Jun 2014 - Oct 2016

  Change Champion and Leadership Coach

  - Change management lead for US division of finance transformation for global insurance client.- Supported client's growth as a part-time contract recruiter. Directly hired fourteen aerospace engineering professionals to support critical development of propulsion and environmental systems for manned space flight. Contracted compensation structure included incentive for retention at 6-months and 1 year. All hires have exceeded 1 year with the organization.- Presented customized workshops on managing organizational change for several local area professional organizations. - Designed, developed and facilitated two-day executive leadership strategic planning session. - Facilitated workshop on individual responses to change that resulted in two coaching engagements. Show less

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  Madison College

  Jan 2016 - Oct 2016

  Part-time Adjunct Faculty

  Facilitated courses on leadership and management.

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  Goodwill of South Central Wisconsin

  Oct 2016 - Feb 2019

  Chief People Officer/ Vice President

  Leader of human resources and mission aligned programs for a fourteen county area in South Central Wisconsin. Member of the Senior Leadership Team responsible for developing, communicating, and strategic plans to achieve the goals in our strategic plan. Direct reporting relationship to CEO with reporting responsibilities to the Board of Directors. Develop and manage a team of 5 direct reports and over 50 indirect reports. Develop and manage $1.8 million dollar budget.

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  University of Wisconsin System

  Feb 2019 - Sept 2020

  Director of Talent Management

  Provide leadership and management in support of the development of strategy and implementation of programming for the talent management function including talent acquisition, onboarding, talent development, performance management, diversity, equity and compliance.

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  FarWell

  Jan 2021 - now

  Senior Advisor, Change Management

  Develop and execute organizational change management plans to minimize the depth and duration of disruption that accompanies change.

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  Madison Area Technical College

  Mar 2021 - Dec 2023

  Part-time Adjunct Faculty

  Design, develop, and deliver innovative, cost-effective leadership development programs for local businesses. Courses delivered using blended modalities - online, asynchronous, virtual, in-person.

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  Sparq Coaching

  Apr 2022 - now

  Leadership Coach

  Lead in a way that makes work a place people want to be. Develop leadership skills. Increase self-awareness and emotional intelligence. See through other people's eyes. Ignite your sparq, unleash your potential.