Daniel Crafton

Experience

• 

  T-Mobile

  Jan 2000 - Jan 2004

  CCR II
• 

  Geek Squad

  Jan 2004 - Jan 2013

  • Project Leader for the design and implementation of business and residential IT solutions.• Developed and administered all technical trainings for North Florida.• Performed routine observations and performance management of employees to ensure delivery of brand promises.• Managed client experience through expert communication and execution of tasks.• Supervised residential and business IT for on-site desktop support.

  • Special Agent

    Jan 2011 - Jan 2013

  • Double Agent

    Jan 2004 - Jan 2011
• 

  Geek Squad

  Sept 2014 - Jun 2019

  Regional Manager, Field Services (DFM) at Geek Squad

  • Designed and launched a highly successful leadership series.• Implemented employee development and accountability plans through 1:1 coaching, real time feedback, and positive recognition.• Consistent top quartile performance with #1 FY17 results.• Regional Manager throughout North Florida and Georgia with 30 direct reports.• Manage components of a remote workforce environment.• Multi-unit management experience with responsibility for fulfillment solutions.• Persuasive and articulate presenter; comfortable speaking in large scale environments. Show less

• 

  LG Electronics

  Jun 2019 - Oct 2022

  • Senior Manager (RSM)

    Aug 2021 - Oct 2022

  • Regional Service Quality Manager. LG Electronics

    Jun 2019 - Aug 2021
• 

  LG Electronics North America

  Sept 2022 - now

  National Accounts and Recruiting Senior Manager at LG Electronics