Sameh Roufail

Experience

• 

  TEECO

  Jan 1991 - Jan 1991

  Junior Engineer
• 

  TECO

  Jan 1991 - Jan 1991

  Junior Engineer
• 

  Orascom Technology

  Jan 1994 - Jan 2005

  System engineer

  •Handling the CSS (Mission Critical Customers) accounts and other large accounts.•Providing the first line support for the CE’s (Customer Engineers).•Installing configuring and supporting of the High End Products (MC/Service Guard, LVM, Mirroring).•Installing, configuring and Supporting of the High End and the Mid Range Hardware HP9000-N, HP9000-K, HP9000-L, FC60, FC30, Nike20, Nike10, AutoRaid, etc…•Perform system performance monitoring and tuning, capacity planning and storage management.•Installing customized patch bundles provided by the Response Center with the customer on the test platform to test the behavior of these patches before installing them on the production servers.•Performing software and hardware upgrades and updates •Applying proactive activities and service notes when information is available•Provide hands-on implementation services to install, upgrade, configure and maintain HP-UX Operating System, software and hardware.•Provide system administration, troubleshooting and performance tuning on HP-UX.•Provide UNIX technical support.•Perform system performance monitoring & tuning, capacity & patching and storage management.•Perform Hardware installation and maintanence for HP3000 & HP9000 Series. Show less

• 

  Forsythe Technology Solutions

  Jan 1998 - Jan 2000

  UNIX Consultant

  •Provide hands-on implementation services to install, upgrade, configure and maintain HP-UX and Sun Solaris Operating System, software and hardware.•Provide system administration and troubleshooting on HP-UX.•Perform system performance monitoring, tuning, capacity, patching and storage management.•Performing Y2K Check for many HP systems.•Perform system backup and familiar with Legato and Omni Back II backup S/W.•Tuning the UNIX kernel parameters and processes.•Install and configure MC/Service Guard Cluster.•Install and configure HP OpenView Management Products ( ITO & NNM ). •Perform moving data center from New Jersey to Atlanta.•Performing many data migration projects.•Perform Hardware integration and installation for Sun Microsystem Severs and peripherals•Perform Hardware installation for HP9000 servers. Show less

• 

  Orascom Technology Solutions

  Feb 2005 - Aug 2008

  Support Manager
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  Summit Technology Solutions

  Aug 2008 - now

  * Meet with customers to understand their current technical environment, key businessissues/drivers, and future technology requirements.* Worked closely with customers on the technical requirements to provide technical solutions Identified requirements, including technical details sufficient for product definition.* Developed and established strong relationships with strategic clients and industry partners.* Provided product updates and technical advice to clients – Explained technical capabilities andbusiness benefits of solutions to the customer from engineering level to senior executives.* Coordinate between different business units to ensure best response to customer requirements and proper bids and proposal handling to end with a consolidated integrated workable solution that best fits with customers needs and business requirements.My job duties include also:* Manage Bid/ NO Bid Decision* Review market competitions against customer needs* Fully documents a detailed technical design and the architectural description that is later used as the basis for design and implementation.* Review and ensure of solution integrity* Validates the technical design of specifications and implements proof of concept * Preparation of proposal outline and revision of compliance checklist* Final review of proposal * Proposal submission Show less Coordinate between different business units to ensure best response to customer requirements and proper bids and proposal handling to end with a consolidated integrated workable solution that best fits with customers needs and business requirements. my job duties include also:* Manage Bid/ NO Bid Decision* Analyze customer needs and requirements* Review market competitions against customer needs* Fully documents a detailed technical design and the architectural description that is later used as the basis for design and implementation.* Review and ensure of solution integrity* Validates the technical design of specifications and implements proof of concept * Preparation of proposal outline and revision of compliance checklist* Final review of proposal * Proposal submission Show less

  • Head of Bids

    Mar 2023 - now

  • Solutions Architect & Bid Manager

    Feb 2019 - Mar 2023

  • Bid Manager

    Feb 2015 - Feb 2019

  • Field Service Manager

    Aug 2008 - Feb 2015