Emma Phelan

Experience

• 

  Camps Kenwood & Evergreen

  Jun 2010 - Aug 2010

  Specialist Counsellor - Gymnastics Instructor

  As above

• 

  Camps Kenwood & Evergreen

  Jun 2011 - Aug 2011

  Specialist Counsellor - Gymnastics Instructor

  -Led gymnastics sessions for mixed ability groups aged between 7-15-Coached a gymnastics team to take to local competitions-Championed for Zumba to be added to schedule - led sessions alongside gymnastics-Bunk counsellor - responsible for the physical, mental and emotional well-being of up to 8 girls for 7 weeks

• 

  Affinion Group

  Oct 2011 - Nov 2011

  Contact Centre Agent

  -Provide accurate information about and serviced the benefits of packaged bank accounts within the RBS group-Short training period to learn significant quantity of product knowledge and complex computer system

• 

  Lawn Tennis Association

  Dec 2011 - Oct 2012

  Receptionist

  Provide a professional welcoming service to the LTAProvide accurate information to users of the facilityManagement of British Tennis Membership sign upHad opportunity to work at both the AEGON Championships and Wimbledon as part of the hospitality teamResponsibilities include:-Managing and updating tennis court, meeting room and accommodation bookings-Signing in guests and ensuring they are met by the appropriate person-General administration work

• 

  IBM

  Oct 2012 - Mar 2021

  Achievements and responsibilities: • Leading internal projects, managing external events, generating business communications and planning future thinking business strategy. • Able to run multiple projects with conflicting timelines and different stakeholders• Experience leading small project teamsBusiness Strategic planning• Creation and management of 2020 strategic planning programme• Management of input from business leaders, finance and HR• Led production of business pack to be presented to UKI and Global Executives• Created a working version to be used through 2020 to ensure business goal achievementInternal and external event management:• Business unit events for over 700 attendees• Corporate client functions at Wimbledon and Twickenham: ensuring excellent mix of clients and hosts• Global executive visits to London: prepare client briefings, ensure correct meetings are put in place to maximise visit potentialCreated and launched new employee engagement programme which includes:• Talent scheme for future leaders: offering career coaching, and education opportunities • Programme to help recent graduates and apprentices adapt once they leave IBM entry schemes• Online community through a new website to bring entire business unit together in one place to collaborate, celebrate team and individual success and find useful informationCreating and leading communication strategy:• Consolidated previous communication plans into one strategy• Led strategy during redundancy programmes and business line consolidations• Moved communication channels to the new business unit website and Slack channels• Achieved goal of reducing email communication by using alternative methods • Focused on increasing readership and mobile viewership Show less Achievements and responsibilities: • Designed and managed bespoke operational models for two business units within key strategic and growth business units. Enhanced the models as business units evolved and changed• Developed and led a robust forecasting management system for sales, revenue and cost for UKI business unit. Accountable for accurate reporting of current position and future forecasts to European Senior Management• Identified and managed revenue and sales opportunities, ensured completion within the month and quarter• Identified cost reduction opportunities, put in place and led relevant actions plans to confirm completion• Led business unit through each month and quarter close completing all relevant documentation and providing correct communication across all stakeholders• Responsible for business controls and internal audit• Maintained key business stakeholder relationships across UKI and Europe• Business unit manager for team of placement students, responsible for their day to day management, development of their skill set, and quality of their work Show less

  • Public Cloud Sales

    Apr 2020 - Mar 2021

  • Programme Manager, Cloud UKI

    Jan 2019 - Mar 2020

  • Business Operations Manager

    Mar 2015 - Dec 2018

  • Executive Assistant to Vice President of Integrated Technology Services

    Feb 2014 - Mar 2015

  • Business and Technology Consultant

    Oct 2012 - Jan 2014
• 

  Amazon Web Services (AWS)

  Apr 2021 - now

  WWPS Professional Services