Jonathan Lacher

Jonathan Lacher

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location of Jonathan LacherCharlotte, North Carolina, United States

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  • Timeline

  • About me

    Onboarding Manager at T-Metrics, Inc.

  • Education

    • Wingate University

      2007 - 2011
      Bachelors of science Computer Science

      Activities and Societies: Phi Eta Sigma Honor Society, Order of Omega, Pi Kappa Phi Fraternity, Inter-Fraternity Council

  • Experience

    • T-Metrics, Inc.

      Aug 2011 - now

      Manage Support Team consisting of approximately 20 members alongside a small team of senior team members. Management duties include project delegation and oversight, team coaching and mentoring, yearly performance evaluation, process management, policy implementation, KPI management, and other duties as needed by the team.Project manager for all customer additions.Provide escalation support for team members. This includes interfacing with customers during emergencies or an otherwise elevated situation. Escalation includes work from the office and at the customer's location when needed.Develop training and assessment programs to improve knowledge transfer, team member growth, and customer satisfaction.Continue to provide duties from the System Integration Specialist role as needed to ensure the team is efficient and effective. Show less

      • Onboarding Manager (Customer Implementation)

        Jul 2022 - now
      • Support Services Manager

        Mar 2018 - Jul 2022
      • System Integration Specialist III (Senior Product Specialist)

        Aug 2015 - Mar 2018
      • Product Specialist

        Aug 2013 - Aug 2015
      • Technical Analyst

        Aug 2011 - Aug 2013
  • Licenses & Certifications

    • Microsoft Technology Associate: Database Fundamentals

      Mar 2016