Jonathan Lacher

Experience

• 

  T-Metrics, Inc.

  Aug 2011 - now

  Manage Support Team consisting of approximately 20 members alongside a small team of senior team members. Management duties include project delegation and oversight, team coaching and mentoring, yearly performance evaluation, process management, policy implementation, KPI management, and other duties as needed by the team.Project manager for all customer additions.Provide escalation support for team members. This includes interfacing with customers during emergencies or an otherwise elevated situation. Escalation includes work from the office and at the customer's location when needed.Develop training and assessment programs to improve knowledge transfer, team member growth, and customer satisfaction.Continue to provide duties from the System Integration Specialist role as needed to ensure the team is efficient and effective. Show less

  • Onboarding Manager (Customer Implementation)

    Jul 2022 - now

  • Support Services Manager

    Mar 2018 - Jul 2022

  • System Integration Specialist III (Senior Product Specialist)

    Aug 2015 - Mar 2018

  • Product Specialist

    Aug 2013 - Aug 2015

  • Technical Analyst

    Aug 2011 - Aug 2013