Stephen Ndiritu

Stephen Ndiritu

Clerk

Followers of Stephen Ndiritu245 followers
location of Stephen NdirituRuiru, Kiambu, Kenya

Connect with Stephen Ndiritu to Send Message

Connect

Connect with Stephen Ndiritu to Send Message

Connect
  • Timeline

  • About me

    Technical Support Engineer @ Dimension Data | NOC, Cisco Systems Products, Networking

  • Education

    • Insitute of advanced technology

      -
      Cisco
    • Nairobi Insitute of Business Studies

      2017 - 2020
      Information communication technology Information communication technology
  • Experience

    • Consummate Engineering Limited

      Jul 2019 - Dec 2019
      Clerk

      • Data Entry• Managing the company website• Clerical work e.g., Photocopying, Printing • Maintain a well, organized filling system

    • Dimension Data

      May 2021 - Nov 2021
      Network Operations Center Engineer

       Actively monitoring of all services and network infrastructure. Report on the utilization and quality of service of the entire network infrastructure. Proactively manage service / network related issues in case of failure, degradation or overutilization. Provide Client Support to our wholesale Clients and internal Clients. Compile and distribute comprehensive reports on service / network status and events as per request. Environmental monitoring all sites and power systems of the network infrastructure. Managing vendor circuits / services as per Service Level Agreement. Show less

    • Dimension Data

      Apr 2022 - now
      • Technical Support Engineer

        Oct 2023 - now
      • Network Service Operation Centre Engineer

        Apr 2022 - Oct 2023
  • Licenses & Certifications

    • Empathy for Customer Service Professionals

      LinkedIn
      Jul 2022
      View certificate certificate
    • Learning Cisco CLI Switch Configuration

      LinkedIn
      Jul 2022
      View certificate certificate
    • Fortinet Network security associate Nse 1

      Fortinet
      Jun 2022
    • Essential New Skills in Customer Support

      LinkedIn
      Jul 2022
      View certificate certificate
    • IT Service Desk: Service Management

      LinkedIn
      Jul 2022
      View certificate certificate
    • Providing Legendary Customer Service

      LinkedIn
      Jul 2022
      View certificate certificate
    • Customer Service: Problem Solving and Troubleshooting

      LinkedIn
      Sept 2022
      View certificate certificate
    • Improve Your ITIL® Skills

      LinkedIn
      Sept 2022
      View certificate certificate
    • Customer Service: How to Manage Your Customer Queues

      LinkedIn
      Sept 2023
      View certificate certificate
    • Cisco Certified Specialist - Enterprise Core

      Cisco
      Sept 2023
      View certificate certificate
    • Fortinet Network security associate Nse 2

      Fortinet
      Jun 2022
    • Customer Service: Knowledge Management

      LinkedIn
      Jul 2022
      View certificate certificate
    • Microsoft azure fundamentals

      Microsoft
      Jul 2022
    • Fortinet network security associate Nse 3

      Fortinet
      Jun 2022
    • Fortinet network security associate Nse 2

      Fortinet
    • Customer Service: Managing Customer Expectations

      LinkedIn
      Sept 2022
      View certificate certificate