
Stephen Ndiritu
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About me
Technical Support Engineer @ Dimension Data | NOC, Cisco Systems Products, Networking
Education

Insitute of advanced technology
-Cisco
Nairobi Insitute of Business Studies
2017 - 2020Information communication technology Information communication technology
Experience

Consummate Engineering Limited
Jul 2019 - Dec 2019Clerk• Data Entry• Managing the company website• Clerical work e.g., Photocopying, Printing • Maintain a well, organized filling system

Dimension Data
May 2021 - Nov 2021Network Operations Center Engineer Actively monitoring of all services and network infrastructure. Report on the utilization and quality of service of the entire network infrastructure. Proactively manage service / network related issues in case of failure, degradation or overutilization. Provide Client Support to our wholesale Clients and internal Clients. Compile and distribute comprehensive reports on service / network status and events as per request. Environmental monitoring all sites and power systems of the network infrastructure. Managing vendor circuits / services as per Service Level Agreement. Show less

Dimension Data
Apr 2022 - nowTechnical Support Engineer
Oct 2023 - nowNetwork Service Operation Centre Engineer
Apr 2022 - Oct 2023
Licenses & Certifications
- View certificate

Empathy for Customer Service Professionals
LinkedInJul 2022 - View certificate

Learning Cisco CLI Switch Configuration
LinkedInJul 2022 
Fortinet Network security associate Nse 1
FortinetJun 2022- View certificate

Essential New Skills in Customer Support
LinkedInJul 2022 - View certificate

IT Service Desk: Service Management
LinkedInJul 2022 - View certificate

Providing Legendary Customer Service
LinkedInJul 2022 - View certificate

Customer Service: Problem Solving and Troubleshooting
LinkedInSept 2022 - View certificate

Improve Your ITIL® Skills
LinkedInSept 2022 - View certificate

Customer Service: How to Manage Your Customer Queues
LinkedInSept 2023 - View certificate

Cisco Certified Specialist - Enterprise Core
CiscoSept 2023 
Fortinet Network security associate Nse 2
FortinetJun 2022- View certificate

Customer Service: Knowledge Management
LinkedInJul 2022 
Microsoft azure fundamentals
MicrosoftJul 2022
Fortinet network security associate Nse 3
FortinetJun 2022
Fortinet network security associate Nse 2
Fortinet- View certificate

Customer Service: Managing Customer Expectations
LinkedInSept 2022
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