David Casabonne

Experience

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  Fallon Community Health Plan (FCHP)

  Aug 1998 - Jan 2004

  IBM / IDX Data Analyst

  Responsible for ensuring the integrity of membership information by identifying and correcting erroneous data in the IDX database. Tracked duplicate accounts in the IDX and IBM systems using Excel to report records requiring consolidation. Processed transfers and account deactivation for account consolidation in the IDX system. Perform report generation, queries and communications with internal departments. Customer service representative, answered member and prospective member calls, researched member issues regarding co-pay and benefits. Trained new staff members on the daily processes and procedures necessary for successful operation of the membership components of the IDX healthcare system. Supported staff in the use of Microsoft Outlook including e-mail, calendar, contact and task functions. Worked closely with member employer groups to insure membership materials and identification cards were delivered to the correct recipients. Processed transfers and documented employer / group insurance records to imaging or records storage.Beta tester for network upgrades to Novell Netware 5.0 Novell Group wise and IDX Show less

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  NYS Office of Information Technology Services

  Nov 2004 - Jan 2005

  Computer operator

  High speed mail insertion machine operator

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  Lia Auto Group / Lia Nissan

  Mar 2005 - Jan 2009

  Internet Sales Manager

  Daily use of CRM Software to track customers, build queries and reports to track sales and contact penetration percentages. Trained new staff members on the daily processes and procedures necessary for successful operation of the Web based Dealer Ups CRM sales tracking tool. Supported and trained staff in the use of Dealer Ups, Microsoft Outlook including e-mail, calendar, contact and task functions. Performed on-line posting and adjusting of new ads & monthly ad campaigns and maintained store web site. Uploaded inventory photos and graphics to website and monthly advertisements. Show less

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  Casabonne Computer Consultants

  Sept 2009 - Mar 2014

  Computer and Technology Consultant

  Consulting work for professional and personal clients on various hardware, software, and connectivity issues. Pricing and purchasing of computer hardware, software and peripherals. Computers and Servers custom built to client specifications

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  New Horizons Computer Learning Center

  Sept 2009 - Apr 2010

  Intern

  Work / Study InternshipCorrecting hardware, software, and connectivity issues. Maintenance and repair of lap tops,desk top computers and peripherals

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  G4S Technology

  Apr 2010 - Oct 2013

  Responding to Emergency and Routine dig requests on from, NJ One call, marking out or clearing proposed work area of utilities. (Fiber Optic Cable, Electric, Water) Supervising on site with contractors excavating in area of G4S Fiber optic cable and NJTA Utilities (Fiber Optic Cable, Electric, Water)Working with contractors, NJTA staff and crews and other employees of G4S to ensure Integrity of mark outs and safety of proposed work areas.Photographic documentation of all work areas including mark outs for fiber optic cable, electric, water and excavations in close proximity to G4S Fiber optic cable and other utilities. Daily reports of jobs completed (Emergency and Routine dig requests) Show less Network Operations Command Center DispatcherMonitoring for network failures on the Megasys system and through email alerts in Microsoft Outlook for NY (NYSTA) New Jersey (NJTA) Pennsylvania and Ohio. Responding to Emergency dig requests on Irthnet from UFPO, NY Dig Safe, OUPS, MA Dig Safe, Penn One call, NJ One call and Delaware Miss Utilities.Daily entries in regen facility entry and exit log Daily and weekly alarm reports for New York, New Jersey, Pennsylvania and Ohio Tabulated in Microsoft Excel.Trouble tickets and Incident reports for network, facilities and job sites generated in Microsoft Access.Promotion from Network Operations Command Center Dispatcher in Albany, NY to Telecom Tech 1 with relocation to NJ Show less

  • Telecom Tech I

    Dec 2010 - Oct 2013

  • Network Operations Command Center Dispatcher

    Apr 2010 - Dec 2010
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  Verizon Wireless

  Mar 2014 - Mar 2015

  Associate Network Technician : Network Repair Bureau

  Analysis and resolution of customer impacting faults in the network architecture and composition of voice and data networks of Verizon Wireless. Troubleshoot and resolve service impairments related to; roaming (domestic and international), transport services (LEC, Long distance), network hardware & software faults (both switch and cell), translations, and voice and data network elements.Isolation and resolution of wireless voice and data faults includes; correlating customer complaints with network element performance to resolve service impacting conditions.Driving troubles to resolution by engaging internal and external resources such as Cell and NOC Technicians, System Performance Engineers, Maintenance Engineering Staff as well as equipment vendors and service providers as determined by the Associate Technician NRB.Providing accurate and timely documentation of actions taken to inform other Network technicians of problems found and solutions for those problems. Show less

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  CSC

  May 2015 - Jun 2015

  IT / Network Consultant

  Provide basic troubleshooting assistance and ticket resolution for personal computer users. Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs. Diagnoses and troubleshoots basic problems with individual or multiple computer resolves issues including contacting and assisting vendors. Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems. Assists in the design and development of standardized operational management reports in order to identify issues. Show less

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  T-Mobile

  Aug 2015 - Aug 2016

  Network Operations Technician

  Works as part of a cross-functional team to conduct routine remote surveillance and tier 1 maintenance activities for all network nodes in his/her area of responsibility. Provides support to other technicians and engineers. Performs fault isolation tests related to transport trouble. Monitors network alarms, and performs fault isolation testing on radio and switching networks and peripherals, Creates and responds to work orders and trouble tickets by either conducting restoration efforts or dispatching the appropriate technician for resolution. Escalates trouble tickets with third party vendors such as power and Telco companies, as well as second tier organizations. Operations Support: Answers inbound telephone calls from a wide variety of client organizations and external groups and performs the necessary support required by the caller. Provides support during large scale outages and disaster recovery efforts. Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements. Identifies, researches, and develops in concert with more senior technicians process improvements and recommends them to management for implementation. Works with more senior-level technicians to gain working knowledge of how to complete more complex troubleshooting and repair functions Uses resource documentation for reference and troubleshooting network problems. Show less

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  UPS

  Jan 2017 - now

  Senior Technical Support Engineer

  • Provides support activities in an assigned area. • Performs equipment exchange and recording inventory controls, software installations and program updates, • troubleshooting and problem resolution on computer and Telecommunication systems. • Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective. • Assist users to resolve computer related problems such as inoperative hardware or software. • Travel is required using one’s personal vehicle to provide Technology Support for Customers and to support.• Core Technology solutions, Small Package, Freight and SCS locations to supporting technology infrastructure. • Willing to work various shifts, able to work five days per week with possibility of weekends as needed due to vacation coverage or planned weekend upgrades. • Associates Degree in Computer Science required Bachelors preferred and A+ certification required. • Proficient/Advance skills in Microsoft Office Access, Word, Excel and Outlook, strong communication (both verbal and written), problem solving, and decision making skills. Ability to work with minimal supervision. • Highly organized and detail oriented; ability to prioritize daily tasks. Show less