Sue Buxey Assoc CIPD

Experience

• 

  Ministry of Agriculture, Fisheries and Food

  Mar 1984 - Sept 1985

  Administrator
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  Cabinet Office

  Jan 1985 - Jan 1996

  Head of Recruitment Unit

  Various roles held during this time culminating in the role of Head of the Recruitment Unit.

• 

  Barclays

  Jul 1996 - Mar 2005

  Head of Sales Support, Senior Service Manager and Support Manager

  Various positions during this period all focusing on creating and maintaining a best in class customer experience in a regulated environment.

• 

  The Medical Defence Union

  Sept 2005 - Nov 2007

  Head of Membership

  Head of the Membership services team for the leading doctors for doctors organisation, providing insurance and discretionary cover for over 50% of all doctors, dentists and other medical professionals in the UK.

• 

  Vodafone

  Nov 2007 - Mar 2011

  Head of SME Customer Services

  Multi site B2B contact centre management with responsibility for delivering a market leading customer experience to Large and Small SME customers.

• 

  Vodafone

  Jun 2011 - Jan 2013

  Leadership responsibility between the operational, sales and commercial teams to continually develop and improve the customer experience and drive revenue targets. Leadership responsibility for developing and driving a great customer experience across a multi site B2B contact centre incorporating Corporate and Public Sector, Vodafone Global Enterprise, Large SME and management of Service Managers Without Portfolio.

  • Senior Manager - Key Accounts and SME

    May 2012 - Jan 2013

  • Head of Large Business Customer Services

    Jun 2011 - Apr 2012
• 

  Severn Trent Water

  Mar 2013 - Aug 2014

  Reporting to the Customer Service Director, this role focused on leading a multi-channel contact centre and back office function of 453 FTE with responsibility for improving the customer experience and reducing complaints to ensure financial penalties not incurred. Newly formed leadership role in Business Services with responsibility for delivering a relationship management model for large business users to ensure their retention during open competition in 2017.

  • General Manager - Customer Service

    Dec 2013 - Aug 2014

  • Head of Service and Relationship Management

    Mar 2013 - Nov 2013
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  Career break

  Sept 2014 - Aug 2015

  Career Break
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  The Customer People

  Sept 2015 - Jul 2017

  Director of Client Services

  The Customer People help organisations to deliver amazing customer experiences.We work with organisations of all shapes and sizes to optimise every stage of the customer journey across all channels and touchpoints. Working with both new and existing talent, we provide a range of consultancy and recruitment solutions that help organisations to improve and differentiate their customer offer. Our recruitment solutions focus specifically on roles that have the greatest impact on the design, delivery and transformation of the customer experience.Click on the logo to see our Company Page or visit us at www.thecustomerpeople.com Show less

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  IEMA

  Oct 2016 - now

  • Director of Operations and Professional Standards

    Jan 2022 - now

  • Head Of Operations

    Aug 2019 - Jan 2022

  • Head of Standards and Operations

    Feb 2019 - Jan 2022

  • Head of Professional Standards and Quality Assurance

    Apr 2018 - Jan 2019

  • Head Of Business Services

    Oct 2016 - Mar 2018