Andra A.

Experience

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  Public institution

  Oct 2011 - Jan 2013

  Office assistant

  • Create, update and manage the database with all the members of the institution from the entire country.• Schedule meetings and organise events.• Institution archive management.• Handle mail and registry book.• Book hotels and flight reservations.• Take calls and meet requests in a timely manner.

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  MERCURY 360

  Jan 2013 - Jun 2013

  Project executive

  -Transmitting project briefs to Regional Managers;-Communication to Regional Managers regarding the problems arising during ongoing projects, regarding arising changes of the mechanics of the promotion, etc.-Checking the reports received from the field and sending permanent feedback on them;-Conducting quantitative and qualitative reports and forwarding them to the Customer Service department or client in the established deadline;-Managing the logistics required ongoing projects;-Responsible for designing and delivering training material to -Regional Managers;-Sustaining the trainings for the promoters;-Supervision of field projects-Project Implementation Final Report;-Providing support the Project Manager regarding budget; Show less

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  HP

  Jul 2013 - May 2016

  Responsible for the business relationship between HP an its customers• Responsible for order accuracy, shipping and booking using specific tools i.e Sandy, SAP, Eclipse, Siebel• In charge of providing proactive order status to customers• Collaborating with sales team in order to ensure a smooth customer experience from order to delivery• Ensure alignment between sales team and customer via weekly calls• Organize daily calls between logistics and carriers to ensure order arrival and booking in agreed SLA• Business process definition and implementation to ensure visibility and control of bookings for carriers in order to have the orders arrive on requested dates• Budget optimization via order booking process improvement Show less Interacting with HP Partners, communicating with Partner Sales Support teams and with Sales in order to ensure a fast response to partners’ special pricing requests;• Delivering reports and memos regarding the processed requests, orders and transactions;• Participating as a team member in designing and implementing the pricing process;• Processing requests coming from partners by following specific guidelines;• Assimilating all the changes in the process and implementing them;• Collaborating with other team members on a daily basis in order to make sure thepartners receive the prices in time;• Making sure that all requests are processed within the established SLAs Show less

  • Customer Engagement Management Adviser

    Sept 2014 - May 2016

  • Princing specialist

    Jul 2013 - Sept 2014
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  Oracle

  May 2016 - Sept 2021

  Business Operations Analyst - Oracle University

  • Ensure that the business process is followed, working with the stakeholders to getorder booking issues resolved in a timely manner• Review specific contracts before they are signed by the customer in order to ensure all the terms and conditions are followed accordingly• Performing end to end order follow-up actions in order to ensure delivery of theproduct acquired and ensuring timely revenue recognition: monthly, quarterly and yearly• Develop expert working knowledge of Oracle University process and policies• Advising Sales and Partner Managers on the overall business processes for the dailyoperations in order to ensure any developing or persisting issue gets the neededattention and escalation they need towards resolution• Ensure a close relationship with our partners and making sure they get paid based on the reconciliation process• Perform Procurement related activities to ensure payment • Running reports and analyses for the team so a close overview is maintained on the business• Provide training on all the processes and procedures to all newcomers both for my team and for the sales team Show less

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  UiPath

  Sept 2021 - Sept 2023

  Partner XP Business Analyst

  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions• Work closely with SFDC IT team in order to quality test and implement new functionalities on the Portal in order to improve partner user experience• Coordinating automation projects to streamline and reduce workload• Working close with Partner Managers, technical team and distributor team to monitor and ensure any developing or persisting issue gets the needed attention and escalation they need towards resolution• Continuously analyzing, designing and reshape end to end business processes that support business goals• Focusing on continuous improvement so we can ensure excellent user experience with our products• Collaborate cross functionally with sales, finance, operations, legal and enablement in the implementation of business tools and process including but not limited to SFDC, CPQ and the Partner Portal• Establish consistent Business Partner operational practices to improve efficiency and improve partner experiences• Develop and maintain SFDC exception reports and dashboards, that we use to update SFDC and Partner Portal Data as needed• Ensure an excellent partner experience on a daily basis, helping them solve any issue might occur and offer information on the Partner Program• Manage partner onboarding and reviewing the contracts, in order to make sure all company policies are followed accordingly• Good knowledge on using tools like SFDC, Tableau, MS Office, Power BI• Work closely with our Distributors and make sure they are properly trained in order to make sure they follow our procedures and maintain our business standards Show less

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  Brillio

  Oct 2023 - now

  Project Manager