Mario Leon-Laurent

Experience

• 

  BankUnited

  May 2000 - Jul 2004

  Desktop Support L-3

  -Providing L3 technical assistance and troubleshooting hardware/software problems for over 800 employees.-Work with network engineers on special projects. Assisting in the creation/Configuration of servers.-Setting up Branches: Building Servers and workstations, setting up equipment, and user creation. -Perform monthly maintenance for over 100 servers. -Perform weekly Backup and maintain the Backup library.-Disaster Recovery Project: (Once a year) Building a server, setting up printers, configuring computers.-Assist in developing procedures to aid in the troubleshooting process.-Installing several Operating Systems such as Windows 2000 Professional, Windows 98, and Windows 95, as well as installing and providing support for the following bank applications such as Fiserv VIP, Nautilus, IPS Budget and Planning, Fixed Assets, EIS, CAIL/CTT, Track It, Safe Deposit Box, Federal Guide, Power Calc, Office 2000 and several other programs. Show less

• 

  Great Florida Bank

  Jul 2004 - Oct 2005

  System Engineer

  - Domain administration: creating domain accounts, domain security/distribution groups, and domain policies.- Installation and configuration of Windows Server 2003, domain controllers, DNS, DCHP, Print and file servers, Windows Server Update Services, Terminal Service Servers, and backup library server (data Protector)-Perform daily backups and check daily backups reports-Performing monthly maintenance for over 15 servers. -Responsible for writing policies and procedures for the IT department.- Advanced administration and configuration of desktops/laptops, installing the required software, Sysprep computers, and preparing computer images using Symantec Ghost Enterprise.-L3 support over 100 end users on a variety of issues: (internet application, desktop applications, and Terminal Service applications as well as diagnose and troubleshoot hardware malfunctions, and coordinate repairs, replacements, and upgrades.- Performing basic router configuration as well as administration of Cisco Call Manager and Cisco Unity (IP phone software) creating user’s phone accounts and voice mail. Show less

• 

  EN Technology

  Oct 2005 - Oct 2007

  System Engineer

  - Installation and configuration of DB2 CommonStore for Exchange (Email Archiving software), Kofax Ascent Capture Server and workstation (imaging software), DB2 UDF Enterprise Server Edition V.8.2, DB2Content Manager Enterprise Server V.8.3, DB2 Content Manager eClient, IBM Websphere Edge Server (Proxy Server) and Rational ClearCase V. 7.01 and Tivoli Storage Manager. - Installation of IBM HTTP Server, Websphere Application Server, Portal 5.1.0.1, Portal 6.0, and DB2- Installation of windows 2003 Servers, Domain Controllers, DNS, DCHP.- Administration of Domain, creating domain accounts, security groups, setting up domain policies.- Install and configure Windows Virtual Server 2003 R2, VMware server and Vmware workstation. - Performing monthly maintenance for over 25 servers. - Advanced desktop administrations and configuration, - Configuring desktops/laptops with required software; Sysprep computers, and creating computer images.- Provide support to end users on a variety of issues concerning internet application, desktop applications, as well as diagnose and troubleshoot hardware malfunctions and coordinate repairs, replacements, and upgrades. Show less

• 

  Richemont

  Dec 2007 - Mar 2016

  Helpdesk and Infrastructure Engineer

  - Provide Customer Helpdesk level 2 support for the region (Miami, Mexico, Brazil, and Argentina).-Consult with computer users and management staff to gather information about infrastructure needs, objectives, functions, and features' requirements to analyze the user needs and hardware requirements.-Coordinate computer and server purchases for the region.-Configure computers and servers for the Miami Office and assist local Mexico, Brazil, and Argentina teams on the equipment configurations- Keep tight Assets control setup for the PCs, Servers, and applications on the network.- Maintain network infrastructure for Miami and Latin America offices (Mexico, Brazil, and Argentina)- Keep regional documents (network, servers, and application diagrams) up to date.- Develop and test disaster recovery plans.- Help coordinate the projects for the Region-AS/400 basic support: unlocking accounts, changing user’s password when required. Show less

• 

  Richemont

  Dec 2016 - May 2022

  Regional Infrastructure Supervisor

  - Manage Regional Infrastructure Projects: opening new sites, organizing the implementation of new internet connections using Meraki equipment. - Assist the Central IT department with the implementation of global projects in the Latin America Region.- Assist the Information security department in the implementation of security awareness information.- Assist management in creating and controlling the Regional IT Infrastructure budget; as well as performing quarterly budget reviews.- Consult with computer users and management staff to gather information about infrastructure needs, objectives, functions, and features’ requirements to analyze the user needs and hardware requirements.- Keep tight Assets control setup for the PCs, Servers, and applications on the network.- Supervise regional helpdesk teams’ support for the Region (Miami, Mexico, and Brazil)- Produce KPI reports using ServiceNow.- Provide Customer Helpdesk level 2 support for the region (Miami, Mexico, and Brazil)- Create and maintain all regional network diagrams, department policies, and procedures (Miami, Mexico, and Brazil) up to date. - Maintain inventory of all regional servers and applications.- Monitor-Maintain IT infrastructure for Miami and Latin America offices (SolarWinds – Meraki Portal)- Work with Active Directory, DHCP, DNS, and basic GPOs.-Configure new File, DHCP, Print, and backup servers (2019, 2016, 2012) for the region. (Physical and Virtual Server)-AS/400 basic support: unlocking an account, changing user’s password when required. Show less