Erick Martinez-Maya

Experience

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  The University of Texas at El Paso

  Nov 2015 - Mar 2019

  • Work closely with Department of Health in El Paso in collaboration with The University of Houston and Texas Tech to collect data from patients.• Based on the data that we collect (if the patient was treated or not) we determine in which area of the city are people with most diabetes or other illness.• We send reports to the government and we recommend what things can be done in those areas for them to take action. By this way, we can help people easily and the government can determine if they need to build parks near that area or more nutritional centers, etc.• Translate the data into an understandable document.• Go once or twice a month to help the Department of Health distributing templates and sign up people to see if they qualify for programs that they offer. That way we can also get information and put it in our database. Show less

  • Research Student

    Oct 2018 - Mar 2019

  • Technology Support Specialist

    Nov 2015 - Mar 2019
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  GECU

  Mar 2019 - Feb 2023

  •Provide first level technical support to staff, which included installation and maintenance of desktop services. Also, include the installation of workstation software, printers, and troubleshooting calls.•Installs, configures, and supports desktops, laptops, printers, and various peripherals. Arranges for warranty and other servicing needs.•Assist in maintaining asset inventory records for equipment, software, and licenses.•Gain familiarity with all areas of credit union operation within the scope of the Information Technology Departments including Information Systems & Development, Information Technology & Operations, and Information Security.•Keep abreast of latest desktop and laptop technologies.•Follow proper driving and safety regulations while operating company vehicle.•Other duties as may be assigned or required in connection with the general operation of the credit union. Show less

  • Application Support Analyst

    Jan 2022 - Feb 2023

  • Service Desk Specialist

    Mar 2019 - Jan 2022
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  FirstLight Federal Credit Union

  Feb 2023 - now

  Application Support Analyst III

  Serves as a liaison between systems personnel and end users, such as a client or business unit. Serves as the Subject Matter Expert and will collaborate with third party vendors, internal business units and IT teams. Provides systems analysis to ensure the needs of the user are met. Responsible for installation of third-party business applications. Will assist in system implementation. Responsible for moderately complex tasks within the job function. Responsible for installing, enhancing third party applications while documenting processes. Will assist business unit(s) on system implementation, enhancements and/or new version applications. Occasionally directed in several aspects of the work. Show less