Victoria Munoz

Experience

• 

  Sidewinders Grill

  Mar 2015 - Apr 2017

  Hostess Server

  • Knowledgeable about the menu to appropriately ensure the guests ordered to their taste. • Demonstrated being a team player by consistently helping co-workers during down-time. • Proficient in time management and was able to maintain multiple tasks while maintaining composure professionally.

• 

  The Huff House

  Oct 2016 - Jun 2018

  Administrative Assistant

  • Rotated through all departments within the Bed and Breakfast and the Motel, operating FOH and BOH operations such as MOD, breakfast cook, concierge, front desk, spa maintenance, overnight security, and housekeeping. • Daily inventory of rates, availability, and that of our competitors. • Created the Huff House compendium, room definitions on our website, and managed online add-ons.• Reconciled JP Morgan accounts for both properties and organized / created yearly files.

• 

  The Wort Hotel

  May 2018 - Jan 2021

  Reservations Manager

  Produce Desti-Metric Reports and create Hotel Packages on SynXis and Visual One and compile weekly Yield Reports for the GM, Sales Department, and Director of Guest Relations to forecast the upcoming six months and make rate changes where applicable. On call Night Auditor; External User for Elavon Fusebox, post nightly room charges, process Credit Card receipts, and securely monitor the property. Train new Front Desk agents and created an Employee Manual. Resolve customer complaints directly in a professional yet compassionate manner. <br> Show less

• 

  St. John's Health

  Jan 2019 - Jul 2021

  Patient Coordinator

  • Schedule appointments for new patients, existing patients, and doctor’s requested phone calls.• Sent new patient intake paperwork, created PDF fillable forms, scored BH testing forms, and managedDocuSign APA and Policies.• Coordinate meetings for the doctor, MOD, and kept staff calendar up to date.• Managed accounts related to the front desk.• In charge of emails, faxes, referral management, and PowerChart messages.• Created a front desk employee handbook and trained remote workers. Show less

• 

  Local Restaurant

  Sept 2020 - Jul 2022

  Hostess

  The face of contact for the restaurant and provide customer service as well as support to rotating staff; utilising time management and organisational skills to keep the restaurant continuously turning.

• 

  DaBella

  Jan 2023 - May 2024

  As a Canvasser, I went door to door setting up next day appointments. I was promoted to Canvas Manager in Training where I assisted the Canvas Manager in paperwork, trainings, and running the van when he was OOO. Then, I switched to Sales in August where I provided free home inspections and sold windows, roofs, baths, and siding to homeowners.

  • Sales Representative

    Jan 2023 - May 2024

  • Salesperson

    Jan 2023 - Oct 2023
• 

  SYNERGY HomeCare

  Dec 2023 - now

  General Care Coordinator

  My role as a GCC is to take care of client, caregiver, and prospect requests. I am in charge of the hiring, scheduling, warm handoffs, home assessments, managing social media, processing payroll, scheduling additional trainings, rewarding, and being on-call.