Nasiru Idris,

Experience

• 

  Asabe Shehu Yar'Adua Foundation

  Jul 2013 - Apr 2015

  Human Resources Officer

  Provided counseling on policies and procedures.Facilitated new hires for the company.Prepared regular reports (e.g. expenses and office budgets).Organized company’s record.Point of contact for all employees.Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.

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  Caring Hands School.

  Nov 2013 - Oct 2014

  Computer Instructor

  Designed, facilitated and taught the computer instruction components.Prepared lesson plans, assigned tasks and evaluated students’ work.Promoted safe, effective and ethical learning environment.Used professional discretion and judgement in managing students in classroom setting.Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.

• 

  Great Brands Nigeria Ltd.

  Oct 2015 - May 2016

  Logistics Officer

  Ensured that all aspects of a logistics team such as shipping, warehousing and procurement were working together to fill orders and deliver materials on a timely basis.Managed functional areas of logistics.Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.Conducted qualitative and quantitative analysis of logistics operations to pinpoint and correct inefficiencies.Developed logistical checklists to guide activities support.Ensured the proper functioning of supply chain. Show less

• 

  9mobile

  May 2016 - Oct 2020

  Customer Service Representative

  Managed large amounts of incoming calls.Identified and accessed customers’ needs to achieve satisfaction.Provided accurate, valid and complete information by using the right methods and tools.Recorded all calls and actions in the call management system, ensuring that team leads and managers have an accurate understanding of call statisticsTracked KPIs to measure average wait time, average handle time, first call resolution and overall customer satisfaction to improve productivity.Maintained a first call resolution rate of 91% and an overall customer satisfaction rate of 96% for four years.Communicated answers, solutions and next steps clearly so that customers were assured that their concerns were fully addressed.Followed communication procedures, guidelines and policies.Handled customers’ complaints and provided appropriate solution within the time limit.Kept records of customers’ interactions.Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat. Show less

• 

  9PSB_NG

  Nov 2020 - now

  Interfaced with clients where required to educate them on products and services, gain customer insights, and clarify requirements and business models.Understood the customers' needs by engaging with the customers and interpreting their needs.Observed customers' behavior and predicted future needs for product development.Trained clients on company's products and services from time to time.Set appointments and carried out sales call visits.Continuously generated referrals from existing and new customers.Managed client’s on-boarding and KYC activities including account opening and annual certification.Monitored, followed-up and escalated cases to meet customer response commitments.Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.Maintained and built close relationships with customers through regular contact and visits.Supported the sales team in implementing sales tactics and achieving growth objectives and sales targets. Show less

  • Agent and Merchant Lead

    Dec 2024 - now

  • Relationship Officer

    Nov 2020 - now