Ayaz Butt

Experience

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  Suits Me Online

  Dec 2007 - Feb 2011

  Customer Support and Technical Expert

  Online order taking.Processing orders Maintaining the accounts . (Debits and Credits)Credit card chargingParcel Tracking through Royal Mail. Achieving given sales target. Maintaining a good personal customer relation.Change management and strategic planning.Team Leadership.Provided quality customer service.Maintaining service, talk/wrap time, data, and both client and consumer satisfaction levels.Maintaining a check and balance in the delivery of the goods. Show less

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  Ibex. Pakistan

  Dec 2011 - May 2018

  Sales Supervisor

  • Maintaining organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans.• Picking up team performance through live call monitoring.• Responsible for the team’s performance and incentive.• Maintaining team's QA Scores, adherence, Incentive, Cancellations , Leaves, payroll. • Maintaining corrective actions logs of each active executive in my team.• Achieving targets on un forecasted marketing. Achievement of High Tier Packages and identification of Low performance.• Maintaining discipline among the team members without favoritism.• Maintains quality service by establishing and enforcing organizational standards.• Learning technical product knowledge by attending educational workshops and delivering it to the team. Making sure the team is on one page, Participation with NGO's for fund raising.It was a great journey starting from an Executive position moving forward to a role of Quality Assurance Executive and finally to Sales Supervisor Operations. Show less

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  The Evolutions

  May 2018 - Oct 2019

  Floor Manager

  Sales & Operations Manager• Handling Shrinkage, attrition, dependability, quality scores, sales, disputes & reverts of a team of 22 executives.• Real time marketing feedback and ideas to improve the productivity. • Delivering real-time selling techniques to executives via live call monitoring. • Improving quality parameters to improve the center overall quality. • Coordinating with in house developers to make CRM & process better and forecast-able. • Coordinating with HR for executives payrolls, incentives and commission. • Introducing new systems to the company to minimize miss opportunities through an automated process. • Achieving the given targets on the hourly basis maintaining the Sales Quality.• Achieving Yearly and Quarterly bonuses. Show less

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  Webhelp

  Oct 2019 - Sept 2021

  Territory Sales Manager

  Designation: Territory Sales Manager (APAC Region)Project: Microsoft (Inside Sales SMB)Job Type: RemoteKey responsibilities were to manage the transitions of in-house servers to Cloud based server.I have been implementing the best practices & sales strategy to get the max quarterly revenue.A detail study of Microsoft Products and its implementation in the practical business life.Selling Cloud Solutions ( Azure) & Saas Products to companies using obsolete Microsoft Servers.Responsible for implementation and management of annual opportunity for a Fortune 50 companyIncreasing renewal rates from of 15 – 75% for clients in both Direct, Channel and OEM models.Ensuring an organization SMB or Enterprise clients are using Microsoft Licensed products.Upgrading the in house server models from 2008 to server 2016 and to Server 2020.Selling Virtual Machines and SQL servers.Driving the opportunity to the partners using Microsoft Dynamics.Microsoft M365 Certification Completed in Pakistan awarded by Microsoft. Show less

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  Bettersource

  Nov 2021 - Nov 2022

  Business Development Manager

  Better source is a company that offers remote services in Australia. I have been a part of better source for almost an year which is a remote job. I have worked with various clients during the tenure which is listed as follows.Landmark InvestmentsI worked in a contract of Better source with this client in which I had the following responsibilities:1) Finding out right clients and their financial statuses, filtering out client who have ability to purchase a property. 2) Setting up a live video meeting between the purchaser and the company.3) Providing a retirement plan with the purchase of the new Investment property. Australian Real Estate.I worked with this client in the contract of Better source and I had exactly the same job description as that of the Land Mark Investments.Ray White Home NowRay white home now is a company which offers all services to movers at the old or new locations which includes, Land, Already built house, Investment properties and Utilities i.e Electricity Gas, Internet, Water.I worked for about 7 months with client in a Better source contract and I was responsible for the following.1) Qualifying a prospect to buy or rent a property, Setting up a suitable time to explain the process with the Managers. 2) Finding out the right prospect to sell and offer utilities to existing customer or new moving customers.3) Completing the registration of the utilities to the qualified prospects through link chasing model. Show less

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  KH Pack Solutions

  Mar 2022 - Jan 2023

  Regional Sales Manager

  KH Pack Solutions brings a slice of excellence to the cheese and dairy industry with our specialized expertise in packaging. We understand the unique challenges and requirements of packagingdairy products, and we offer tailored solutions that preserve freshness and quality while enhancing your brand's appeal.

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  First Data Merchant Services

  Jun 2022 - Nov 2022

  Sales Operations Manager

  Sales & After Sales Support for Clover Payment Terminal ( Point of Sales Terminal)Designation: Manager. Key Responsibilities: Managing a team based on 5-10 Executives.I have been helping my team in prospecting new clients, qualifying them and do a side by side comparison with their existing Merchants. Presenting a demo of the world latest fully equipped POS Machine to SMB's and Companies at the Enterprise level.Helping existing customer cancelling their existing Merchants.Managing KPI's, Talk time, Number of Dials, Handling Escalations and Closing sales was my prime core responsibility. Generating revenue by re-engaging old leads.Level 2, Live phone support and Chat support.Clearing all the tickets using online integrated CRM Monday.com Show less

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  Programmers Force

  Oct 2022 - Jul 2023

  Senior Business Development Manager

  I worked as a Sr. Business Development Manager for Custom Software Development Company (Developer Studio). My job description was taking care of the outreaaching team based on 5-10 people who out reach and qualify the leads into SQL's for a face to face meeting on the Zoom, Google Meet from all around the globe.Getting Requirements from the clients on their projects which is mostly based on Blockchain Solutions, UI/UX development,Custom Software Development, AI/ML,Banking and Finance & KYC.Developed customer's trust by detailed presentations on Skype, Zoom, or Hangout, briefing them about various aspects related to the functionality of our system.The job required to involve different departments such as marketing, legal, compliance, technical, and design to make sure that we are innovating our technology with time. Preparing proposal. Finalizing deals by matching technical requirements with the client in the form of flow-chart and proposal. Offering pricing that will benefit the company and fits clients’ requirements. Show less

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  Motive

  Apr 2023 - now

  Senior Account Executive