Matthew Biro

Experience

• 

  DHL Express

  Nov 2005 - Oct 2008

  Call Center Representative
• 

  Wells Fargo

  Sept 2009 - May 2010

  Premier Phone Banker
• 

  VSP Vision Care

  Sept 2011 - Oct 2012

  Customer Service Representative
• 

  GSO

  Mar 2015 - Jun 2015

  Call Center Representative
• 

  Wells Fargo

  Dec 2015 - Mar 2016

  NBBC Phone Banker I

  Handled inbound phone from business banking customers regarding account status, transferred funds between accounts, process payments on credit products, file claims against fraud, and other general banking inquiries. Referred additional banking products that could help meet the customer’s needs and met expected sales goals.

• 

  Conduent

  Feb 2017 - Dec 2017

  Customer Service Representative

  Handled inbound phone calls from Medi-Cal members regarding Medi-Cal status, how to apply for benefits, billing inquiries, Treatment Authorization Request status, and local county contact information.

• 

  AppleOne Employment Services

  Apr 2019 - May 2019

  Warm Transfer Agent

  Placed outbound calls to potential customers regarding auto, home, and health insurance quotes. Screened potential customers before transferring to an agent to complete the transaction.

• 

  Volt Workforce Solutions - MN

  May 2019 - Jun 2019

  Production Line Assembly Worker

  Removed old cell phone parts and replaced with new parts, put new parts in phones lacking old parts, and provided support to other areas on the assembly line.

• 

  Experis

  Oct 2019 - Dec 2019

  Support Desk Agent

  Provided support to IHSS recipients and providers regarding troubleshooting login issues or website issues, inputting and submitting timesheets for payment, other support desk questions and general questions pertaining to the IHSS program.

• 

  Union Gospel Mission Sacramento

  Sept 2020 - now

  Handling the day to day Human Resources tasks, IT management tasks and Accounts Payable, as well as processing biweekly payroll through QuickBooks Desktop and other general Bookkeeping duties in QuickBooks Online. I also manage IT Projects and other Administrative projects for the mission. I handle all of the Accounts Payable for the organization, help with day to day tasks of office administration, posting deposits that are made from batches of donations, daily bookkeeping tasks and running payroll among a few other small tasks. Prepare and cook meals for program participants, staff and patrons of the Mission; receive, sort, stock and rotate food items as necessary; direct a team of three on day to day functions in the kitchen; meet and uphold national food safety standards set by FDA.

  • HR & Finance Administrator

    Feb 2024 - now

  • Administrative Assistant

    May 2021 - Feb 2024

  • Kitchen Cook

    Sept 2020 - May 2021