Adrienn Peterfi

Experience

• 

  Diageo

  Oct 2011 - now

  Providing Sundry,Credit Control and Clearing related Support to several markets and wide range of areas within Diageo.our customers belong to a wide variety and are located in different countries. Our aim areas of respinsibility in the credit control such as:- creating credit policy- preparing yearly credit limit review- having weekly calls with stakeholders(finance directors) and provide proactive behaviour in process improvments-workin on projects to drive efficency in our Team's daily work.-represent the Team in different meetings and making decision in changes which has impact on our respinsibility-delivering the needed cash collection KPI in each month.-keep in connection with our customers.-build partnership and Support our relevant market where I'm in connection with 15 Finance Director and several people from 14 different market.-providing a high quality customer service to stakeholders to agreed service standards.-continuously improving service levels in co-operation with In Market Company,Finance and other parts of the business to strive for excellence in highly competitive environment.Leadership respinsibility:-Takes ownership for resolution-understands the need to create high perfrmance in the Team and Supports the actions of others to deliver this Show less credit Controller of Beer Market- responsible for a specific process stream – credit control across a number of GDBS served markets. (Africa, Asia, Europe, Canada, Latam, UK, GDF America, GTME)Duties:• Proactive cash collection• Handle daily order release• Handle customer queries and drive issue resolution (e.g. price, delivery issues)• Manage relationship with customers, with the market (account managers, credit risk manager, customer service team) and internally (e.g. Finance Team) • Manage credit risk (monitor payment behaviour of customers and propose credit limit changes)• Manage customer ledgers (up-to-date information about overdue items) according to KPI’s (RC, texting, reconciliation)• Continuously look for process improvements to drive customer satisfaction and raise service efficiency• Maintain customer documentation/process documentation• Reporting (daily, weekly and monthly reports) Continuously improve the credit control/A&P/customer spend process• Actively promote the CARM/Control agenda• Manage issue resolution for respective sales organisation(s)• Continuously support system and process improvement initiatives• Give input to cash forecasting• Support OTC supporting functions and processing activities (billing, clearing, customer spend processing)• Input to internal/external audits• Adhere to controls/compliance environment Show less

  • STP Governance JM

    Jan 2018 - now

  • Governance SME(Subject Matter Expert)

    Jul 2016 - now

  • Senior Market Advisor

    Jan 2015 - now

  • Credit Controller - Beer market

    Nov 2013 - now

  • Data Governance Manager

    Mar 2019 - Sept 2019

  • Credit controller - Sundry

    Feb 2013 - Nov 2013

  • Market advisor

    Oct 2011 - Feb 2013
• 

  Roche

  Oct 2019 - Mar 2023

  Transformation Project Manager
• 

  Roche RSS

  Mar 2023 - now

  Agile Coach