Victory Onuoha (Bsc, PMP®)

Experience

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  Canadian Association for Global Health

  May 2016 - Aug 2016

  Assistant Project Manager: Healthcare Projects, Vendor Management

  The Canadian Association for Global Health (CAGH) unites a dynamic global health community dedicated to fostering a healthier and more equitable world. CAGH’s work on health equity and the social determinants of health in Canada and worldwide is rooted in collaborative research, learning, advocacy, policy, and practice.As a Project Administrative Assistant, I played a key role in driving the success of global health initiatives by providing critical project management and operational support. I orchestrated seamless operations for a team of 20+ volunteers, leveraging advanced prioritization and organizational skills to resolve scheduling challenges and enhance project success rates. Coordinating with over 50+ vendors, I utilized MS Project to manage stakeholder communication and ensure strategic alignment with project objectives.Additionally, I implemented a comprehensive data tracking system using Microsoft Excel, reducing project coordination time by 30% and streamlining workflows. I also monitored volunteer work packages, schedules, and resource utilization, ensuring projects were completed on time and within scope. By managing complex logistics, fostering collaboration among diverse teams, and driving impactful results, I contributed meaningfully to CSIH’s mission of advancing global health equity.Accomplishments Include:- Facilitated change management objectives and ceremonies for a team of 20+ stakeholders and business partners using Microsoft Office applications and Asana, leveraging communication skills to deliver a comprehensive project strategy for World Hepatitis Day.- Co-led agile and scrum project management strategies with 30+ healthcare vendors, employing strong procurement skills to create project budgets and plans that align with organizational goals ranging from finance, technology, business, and organizational impact. Show less

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  TD

  Apr 2018 - Jun 2019

  Project Associate: Financial Projects & Transformation, Client Services

  TD Bank Group is a leading financial institution committed to delivering innovative banking solutions and exceptional customer experiences. With a focus on empowering clients and driving operational excellence, TD supports diverse financial needs through its comprehensive range of services.In my role as a Client Service Project Management Associate, I contributed to the seamless delivery of client-focused initiatives by managing operations and collaborating with cross-functional teams. I investigated and resolved over 60+ client inquiries daily, leveraging problem-solving skills and adhering to established SOPs to ensure efficiency and client satisfaction.I achieved a consistent average of 4 positive surveys weekly, reflecting my commitment to improving the customer experience and driving engagement metrics. Collaborating with a team of 15 associates, I utilized leadership and communication skills to develop strategies that enhanced sales performance for TD's travel insurance products, contributing to organizational goals.While this role differed from my previous experience in the healthcare space, it significantly enhanced my project management capabilities. I honed my skills in operational problem-solving, stakeholder collaboration, and performance optimization, gaining valuable expertise in managing complex workflows. This experience provided a robust foundation for aligning team efforts with strategic objectives and delivering impactful results in a fast-paced, client-driven environment.Accomplishments Include:- Designed and implemented a process improvement initiatives that were designed to reduce inquiry resolution time by 20%, enhancing overall operational efficiency and customer satisfaction.- Contributed to a 25% increase in travel insurance product sales within one quarter by spearheading team collaboration strategies and providing targeted coaching to associates within <7 months of training. Show less

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  Appletree Medical Group

  Jul 2019 - now

  Appletree Medical Group is a leading healthcare organization specializing in innovative care delivery through virtual and in-person services. The organization supports thousands of patients annually, driving advancements in healthcare accessibility and efficiency.As a Medical Affairs Program Manager, I oversee strategic healthcare projects, leveraging agile methodologies to implement innovative virtual care platforms that enhance operational efficiency and patient satisfaction. I lead cross-functional collaboration with over 200 stakeholders, including senior leadership, to drive project success and ensure alignment with organizational goals.During my tenure, I have been able to lead the transition to a new virtual care web platform, reducing project timelines by 20% through conflict resolution and strategic planning, and managing a $300K project budget to support business processes and resources. These efforts have contributed to generating annual revenue exceeding $30 million while achieving a 95% project success rate.Outside of my daily scope of operations in this role, I continue to champion innovation and strategic leadership to support the delivery of high-quality healthcare services. My role emphasizes customer onboarding, risk management, process optimization, and relationship building, ensuring seamless project execution and driving sustainable impact across the organization.Accomplishments Include:- Partners with 15+ cross-functional teams to execute actionable roadmaps, assess project issues, and develop mitigation plans, utilizing conflict resolution and agile project management skills to ensure smooth project execution across the project management lifecycle. - Collaborates with senior leadership and business partners on strategic alignments and roadmaps to drive the business and 4+ diverse functions forward; implemented the organization’s current agile and methodology framework centered to drive innovation forward. Show less Promoted from my role as Executive Administrative Assistant, I now serve as the Contact Center Project Manager at Appletree Medical Group, a leading healthcare organization dedicated to innovative virtual and in-person care delivery. Appletree supports thousands of patients annually, driving advancements in healthcare accessibility, operational efficiency, and patient satisfaction.In this role, I lead the development and implementation of new business processes across a team of 55+ employees, achieving a 95% customer satisfaction rate by leveraging strong leadership, problem-solving, and communication skills. Collaborating with 15+ cross-functional teams, I design strategic project plans, assess potential risks, and develop effective mitigation strategies to ensure projects are executed efficiently and aligned with organizational goals.This role allows me to serve as a strategic business partner, consulting with senior stakeholders to align project initiatives with broader organizational objectives and drive impactful outcomes. My work emphasizes change management, quality improvement, and operational support, contributing to enhanced customer service delivery and overall team performance. By combining strategic vision with hands-on leadership, I support Appletree’s mission to deliver exceptional healthcare services and operational excellence.Accomplishments Include:- Manages a $300K project budget while overseeing QA, finance, and operations, utilizing risk management techniques to support annual revenue exceeding $30M; reduced ad-hoc spending by +20% from Q2 Y’24 and beyond, ensuring a 100% error-free expenditure. - Develops and executes roadmaps for 10+ complex service delivery initiatives, leveraging stakeholder engagement to boost productivity by 150% and collaborating with 150+ team members to achieve a 95% project success rate within <8 months of leading operations. Show less As Executive Administrative Assistant, I supported senior leadership by managing key aspects of project lifecycles, ensuring the successful execution of strategic initiatives that aligned with organizational goals. Appletree Medical Group is a leading healthcare organization, recognized for its innovative virtual and in-person care delivery, serving thousands of patients annually.In this role, I applied project management methodologies, including lean and waterfall, to oversee comprehensive project planning, budget allocation, and financial monitoring for 5+ high-impact projects. I developed detailed project documentation, status reports, and communication plans, contributing to a 15% increase in productivity and ensuring stakeholders remained informed and engaged throughout the project lifecycle.Additionally, I facilitated scrum meetings for a team of 50+, effectively mitigating risks and streamlining collaboration, resulting in a 20% reduction in project timelines. My focus on operational efficiency, risk management, and stakeholder engagement positioned me as a key contributor to the success of critical organizational projects.This role allowed me to deepen my expertise in project planning, resource allocation, and cross-functional collaboration, serving as a strong foundation for my promotion to Contact Center Project Manager, where I now lead and implement strategic initiatives on a larger scale.Accomplishments Include:- Owned the program and project management lifecycle for 5+ senior leadership including but not limited to deployment planning, managing project decisions and definitions, progress tracking, and integrating project plans across the diverse business units. - Designed scalable project plans that align with the organization's strategic vision, increasing productivity by 15% through effective leadership, analytical, and communication skills, while organizing scrum meetings to reduced project timelines by 20% in <12 months. Show less As a Medical Administrative Assistant, I played a pivotal role in managing the operational and administrative functions within a fast-paced healthcare environment. This position required strong project coordination, stakeholder management, and process optimization skills to support the seamless delivery of patient care and administrative services.I resolved complaints for over 30+ patients by applying effective communication, conflict resolution, and problem-solving techniques, ensuring a high level of patient satisfaction and service excellence. Leveraging collaboration and teamwork, I worked closely with cross-functional teams to implement solutions, improve workflows, and ensure the timely resolution of issues, contributing to the overall efficiency of operations.In addition to client-facing responsibilities, I focused on streamlining administrative processes by enhancing scheduling systems, coordinating resources, and maintaining meticulous documentation. These efforts not only reduced operational bottlenecks but also fostered a more organized and responsive healthcare environment.Accomplishments Include:- Streamlined the appointment scheduling process, reducing patient wait times by 25% and enhancing operational efficiency across five (5) business teams including finance, marketing, and leadership. - Designed and implemented an improved document management system, reducing administrative errors by 20% and ensuring compliance with healthcare regulations to ensure organizational impact. Show less

  • Project & Program Manager: Medical Affairs Operations, Digital Transformation

    Sept 2022 - now

  • Project Manager: Contact Center, Strategic Initiatives & Impact

    Apr 2024 - now

  • Project Coordinator: Executive Administrative Operations, Project Planning

    Nov 2020 - Sept 2022

  • Administrative Assistant: Medical Operations, Organizational & Executive Transformation

    Jul 2019 - Nov 2020