Arthur Nuwagaba

Experience

• 

  Uganda Cricket Association

  Feb 2002 - Apr 2004

  Administrative Manager

  Manage the day to day running of the game of Cricket in Uganda. Perform the role of a COO at a basic level.

• 

  Dfcu Bank

  May 2005 - Jul 2009

  Manage and supervise all aspects of the ebanking channels, ATMs and Card solutions, Cheque book processing, Utility bills collections and the mail and parcel function of the bank. I Spearheaded the setup and rollout of ATMs and Money gram services at 11 new DFCU Bank branches and I was the Operations team lead that executed the Bankom interbank switch project implementation which was a big success as the lead bank in the country on this project. Manage and supervise all operational aspects of the bank's ATM network in delivery of quality service to the customers.Some of my achievements included;- Enhanced the ATM operations unit structure and process flows- Developed key control responsibilities for ATM Operations staff- Was the operations lead on the project team that migrated the bank from the DDC ATM platform to the NDC/NCR platform within the agreed project timelines. Monitor, Maintain and Support the Bank's ATM network.

  • Electronic Banking Manager

    Jun 2008 - Jul 2009

  • ATM Operations Manager

    Jan 2008 - Jun 2009

  • ATM Teller

    May 2005 - Dec 2007
• 

  UBA

  Aug 2009 - Jul 2011

  E-banking Operations Manager

  Manage the Operations of the electronic banking department; from project initiation, technical set up, operational structures and marketing startegies.My key achievements include;- Spearheaded the setup and rollout of the Visa Issuing & Acquiring projects and the Bankom Interbank switching services for the subsidiary.- Prepared and effected a bank wide Bulk enrollment for all Bank customer on the E-Alerts and E-Statement platforms and achieved a 400% growth in revenue to the Bank.- Successfully coordinated the implementation of new e-banking solutions namely;1. U-Direct – A state-of-the-art technology in virtual banking (internet banking) on line in real time2. Bank collect- A Robust Web-based, in-Branch and Intra-Bank recollection platform3. Pay Manager – A Flexible, Multi-Functional e-Vendor Payment System- Technical support to all existing E-Banking platforms and solutions namely; ATMs, E-Alerts, E-Statements, Bankcollect, Pay manager & Mobile money services. Show less

• 

  Dfcu Bank

  Aug 2011 - May 2019

  My role was to grow the Agent Banking business into a significant business line in bank in terms of revenue and profitability by formulating and implementing plans in line with E-banking strategyKey responsibilities Strategy and Risk Management- Develop a compelling business case for agent banking plan, for the bank in line with strategic plan on alternate channels- Co-ordinate with various departments to develop and oversee implementation of different strategies to effectively deliver the project- Work closely with various departments to leverage market intelligence to inform agent banking channel growth and evolution- Develop and execute implementation of effective risk management frameworks for agent banking- Review periodic agent banking audit reports to inform business strategyChannel growth and management- Develop a viable and sustainable agent banking channel- Develop and oversee execution of a robust agent on-boarding process- Initiate and manage relationships with all ANMs/ third parties- Develop and oversee execution of agent monitoring, support framework and liquidity management.- Leverage regular business reports to inform sustainable channel evolution, customer service and product evolution. Consolidate and present to management reports on the entire project.People Management- Build capacity, manage and coach team members, develop an agent banking training curriculum and oversee execution of the training planMilestones:I set up the project from initiation and delivered key project milestones including drafting the Operational Policies and procedures and risk management framework, delivering a five-year business case, formulating the bank’s application to the Central Bank for approval to roll out the channel, formulated and guided the systems integration and user acceptance testing phase, formulated and implemented the pilot phase and eventual roll out of the project with over 500 fully deployed Agents across the country. Show less Responsible for the overall planning, management and delivery of all Procurement and Admin functions of the bank to achieve the bank's strategic objectives.Key responsibility & result areas- Lead on the delivery of various Bank Procurements while optimizing use of resources and maximizing benefits- Contribute to the Development and implement procurement policies and procedures to cover all procurement and logistics activities to deliver the procurement strategy and action plan.- Manage effectively the Capital and Operational expenditure within budget set- Develop and implement an approved supplier list, introducing vendor assessment techniques to measure performance and quality of supply.- Effectively manage service providers to ensure that all procurements are delivered according to the agreed specifications and budgets.- Update the Procurement Committee on a weekly basis and ensure all recommendations therefrom are implemented.- Take straight forward decisions on procurement & administration matters and seek approval when acting outside usual jurisdictions.- Proactively anticipate, coordinate and manage stakeholders’ procurement needs, identify potential crises, and devise contingency plans.- Liaise with all functions to provide a consultancy service for specifications, evaluations and awarding of all relevant contracts- Review Procurement services & administrative activities to identify point of service failures for corrective action- Set and manage performance against targets for staffAs Head of Procurement, I was part of the core project teams that delivered key bank projects including; Global Trust Bank acquisition and integration in 2014, Relocation the bank’s headquarters to the new head office building in 2014, overhaul of the bank’s IT infrastructure in 2016, Crane Bank takeover and integration in 2017 and upgraded of the Bank’s core Banking system from Finacle version 7 to version 10. All these were multi billion shillings projects. Show less

  • Head Agency Banking Project

    Sept 2017 - May 2019

  • Head of Procurement

    Jun 2014 - Aug 2017

  • Procurement Manager

    Sept 2012 - May 2014

  • Senior Banking Officer

    Aug 2011 - Aug 2012
• 

  Tropical Bank Ltd

  Jun 2019 - Sept 2020

  Head of Procurement and Administration

  My role was to oversee and manage the bank’s Procurement and Administration functions and ensure cost efficient use and procurement of resources in accordance with the Banks policies and procedures. Responsible for the overall management of the following units; procurement, corporate services and fleet, courier services, bank’s security services, facilities management, bank archives, stores and records management.

• 

  Pivot payments

  Oct 2020 - now

  My role was to oversee the organization's daily business activities. I was responsible for managing the company’s resources, developing & implementing an operations framework plus ensuring that policies are in place and procedures are carried out diligently to provide quality and responsive operational support services.Key duties and responsibilities•Defining, implementing and revising operational policies, procedures and guidelines for the organization•Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs•Working with the human resources department to develop and implement staff evaluations•Liaising with departmental heads to develop financial plans and ensure company-wide compliance•Keeping track of the company's revenue margins and conducting budget reviews to maximize profits•Overseeing client support services•Managing procurements and agile resource allocations Show less

  • Non-Executive Director

    Feb 2022 - now

  • Director Of Operations

    Oct 2020 - Jul 2022