Muhammad Murad

Experience

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  ASQ Technologies Inc

  Jul 2015 - Dec 2017

  User Experience Designer

  Responsibilities: • Plan and implement new designs. • Optimize existing user interface designs.• Communicate with clients to understand their business goals and objectives.• Combine creativity with an awareness of the design elements.• Create prototypes for new product ideas.• Test new ideas before implementing them.

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  Root4tech

  Jan 2018 - Aug 2020

  Graphic Designer

  Root 4 tech is a Technology services product company designing and developing tailored web portals for multiple organizations globally. Using WordPress, Drupal, OpenCart, Magento, Shopify Responsibilities: • Led web developer team in 30+ projects, delivering highly personalized, intuitive websites to a diverse portfolio of clients with 99% met deadlines.• Adapted frameworks of 12 websites for mobile UI adaptation.• Managed independently all technical aspects of the company.• Administered project collaboration, solely responsible for digital workflow, backups, and project management. Show less

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  Magic TV Parts inc

  Sept 2020 - Oct 2023

  Application Support Administrator

  Magic Tv Parts is a US (New York) based e-commerce Store that mainly deals in wholesale and retail of TV parts across the USA. The frontend Website consists of WordPress and the Back office consist of Multiple integrated platforms Like ZOHO, FedEx, and payment gateways.Responsibilities: • Providing L1 Support to Customers as the first point of contact for any techno-functional concerns. • Understanding customer problems and requirements and translating them to the right teams and vendors. • Collaborate with vendors and developer teams for the resolution of open tickets• Assigning and tracking tickets to L2 and L3 support teams,• Assess and make recommendations on processes, designs, operations, and testing Show less