Daryll Cheche

Experience

• 

  Optus

  Feb 2020 - Oct 2021

  - Apple representative - Resolved complicated service and technical inquiries with polite, fast, and professional customer care.- Revenue was protected by retaining customers through innovative customer retention solutions- Customer complaints were answered within set periods, ensuring that promises were kept by taking ownership and following up.- Consistently overachieving customer experience KPI's.- A strong advocate for cross-pollination of product knowledge and skills.

  • Platinum TEX Expert

    Jul 2020 - Oct 2021

  • Retail Consultant

    Feb 2020 - Jul 2020
• 

  Ventia Pty Ltd

  Oct 2021 - now

  Dispatch Officer

  Yarra valley water project- Co-ordination and analysis of real time incidents leveraging systems such as Click Workspace, Maximo and Easy access- Engage with stakeholders to ensure targets are met for projects - Ultilise SCADA system to ensure the functionality of treatment plants/ pump stations - Facilitate change in a fluid emergency water/ sewer environment - Ensure effective and conducive communications with client representatives- Ensure contract KPIs are met and exceeded- End to end co-ordination of response efforts in collaboration with external agencies/vendors- Ensure real-time end to end Jeopardy Management of each attendance request- Identify and resolve network issues escalating in real-time Show less