Clarissa Hernandez

Experience

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  Security First Credit Union

  Jan 2006 - Jan 2007

  Member Services Associate

  Processed sales referrals/promoted credit union services/products.• Balanced cash box/ATM/teller cash dispensing machines/vault with minimal error rate.• Trained employees. • Adhered to security and audit procedures.• Maintained confidentiality of credit union records/member information.

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  Medcare Ems Inc

  Jan 2007 - Jan 2011

  Head Billing Clerk

  Billed private pay, personal insurances, Medicaid, and Medicare for emergency services rendered.• Appealed denied claims.• Assisted patients with payment plans and other billing issues/concerns.• Claim status.• Trauma Reporting.• Took in payments in person and over the phone.• Event planning.

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  Frank Smith Toyota / Hyundai

  Jan 2011 - Jan 2013

  Accounting Clerk

  Maintained accounting documents, journal vouchers, and contracts/warranties.• Delivered excellent customer service.• Prepared/mailed out vendor checks.• Assigned/distributed license plates.• Collected down payments and billed car deals daily.• Closed books monthly.• Assisted in the organization/commencement of events.

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  Capital One

  Aug 2014 - Oct 2017

  Universal Branch Associate

  Maximize sales referral opportunities, using working knowledge of line of products in promoting bank services/products, including mortgages, refinances, and home equity.• Exceed performance goals by delivering excellent customer service and being an advocate. • Maximize sales referral opportunities, using working knowledge of line of products in promoting bank services/products, including mortgages, refinances, and home equity.• Adhere to Capital One security/audit procedures, maintaining confidentiality of bank records/customer information.• Exceeded performance goals.• Successfully completed certification for Outbound calling.• Maximized sales referral opportunities. • Balanced cash boxes/ATM with minimal error rate.• Trained employees. Show less

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  Navy Army Community Credit Union

  Nov 2018 - Jan 2021

  Operations Trainer
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  City of McAllen, TX

  Jan 2021 - Jul 2023

  HR Trainer
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  RGV Elite Fitness LLC

  Jul 2022 - now

  Business Owner
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  McAllen Public Utility

  Jul 2023 - now

  Utility Board Secretary/Director of Admin Services