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Sibora Halilaj

Sibora Halilaj

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location of Sibora HalilajArlington, Massachusetts, United States

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  • Timeline

  • About me

    Service Sales Manager - Plasma Technology at Oxford Instruments

  • Education

    • Worcester Polytechnic Institute

      -
      Bachelor’s Degree Biomedical Engineering (2008)

      Activities and Societies: WIN (Women in Industrial Network), PLC (Project –Based Learning Community), BMES (Biomedical Engineering Society), SWE (Society of Women Engineers), ISC (International Student Council), GAEA (Global Awareness of Environmental Activity), Ballroom Dance.

  • Experience

    • Malvern Panalytical

      May 2008 - Sept 2020

      • Responsible for AfterSales of Malvern Panalytical in US, Canada, Mexico including but not limited to: service level agreements (instrument warranty conversions & renewals), accessories, consumables, and upgrade opportunities across entire product portfolio • Led, coached & grew service sales team • Catapulted warranty-to-service contract conversion and renewal orders in US, CAN, MX for all product lines • Drove AfterSales of Malvern product portfolio • Managed complete sales cycle, qualifying and nurturing leads to closing orders, for Upgrades, Accessories and Consumables.• Devised and launched product specific aftersales promotions via webstore to improve online user registration and enhance customer experience • Advanced new instruments sales for Malvern's product portfolio by qualifying&nurturing leads • Identified the technical product/s that best satisfy industry specific application requirements • Collaborated with the field sales team, analytical laboratory, and marketing group to nurture existing projects; • Exceeded yearly goals • Delivered solution driven and customer focused support to Malvern Instrument users across various sectors (with laser diffraction (DIF), dynamic light scattering (DLS), size exclusion chromatography, gel permeation chromatography (SEC/GPC)). • Expedited response to time-sensitive customer inquiries (remote diagnostics via phone, email and WebEx)• Enhanced sales of after-sales products and service (consumables, accessories and service agreements)

      • Customer Support, Services Sales Supervisor, AMEC

        Mar 2018 - Sept 2020

      • Services Sales Specialist, AMEC

        Apr 2016 - Mar 2018

      • Inside Sales Specialist

        Oct 2011 - Apr 2016

      • Technical Support Specialist

        May 2008 - Oct 2011

    • Oxford Instruments

      Sept 2020 - now
      Service Sales Manager - Plasma Technology

  • Licenses & Certifications