Bridgett Montgomery

Experience

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  Fairfield Inn by Marriott

  May 2007 - Jun 2008

  Front Desk Agent

  *Provided excellent customer service*Performed efficient computer skills*Created direct bill accounts and receiving those payments*Assisted in examining accounting records*Prepared schedules

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  SunTrust Bank

  Sept 2008 - Sept 2009

  Teller 2

  *Received and processed monetary transactions*Performed transactions efficiently*Provided excellent customer service*Cashed payroll checks and received loan payments*Issued travelers checks, money orders and gift cards

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  Hawthorn Suites by Wyndham

  Nov 2009 - May 2015

  Director of Sales and Marketing

  *Responsible for maintaining all records of existing clients*Responsible for developing and maintaining new accounts*Responsible for communicating with the front desk about the changes within the hotel*Responsible for group bookings*Responsible for bookings of meeting space*Contact representatives of various organizations/businesses to solicit business for hotel*Implement Sales Strategies*Serve as coordinator for meeting room set ups and break out sessions*Select Marketing material for hotel*Prepare and mailed advance brochures to prospective customers Show less

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  Scott Logistics Corp.

  May 2015 - Oct 2016

  *Built and maintained relationships with current customers and new customers*Displayed strong numeric skills, internet skills and excellent geographic knowledge*Displayed excellent communication skills (both written and spoken), with dispatchers, truck drivers, and co-workers*Displayed strong follow-up skills, self-motivational personality, excellent customer service orientation and ability to multi-task *Displayed ability to work in a team-oriented environment while maintaining an individual workload, ability to work with detailed information, ability to work in an ever-changing environment with ongoing interruptions and ability to perform with a sense of urgency. *Displayed problem-solving ability, particularly when working under pressure. Show less *Displayed strong numeric skills, internet skills and excellent geographic knowledge*Displayed excellent communication skills (both written and spoken), with dispatchers, truck drivers, and co-workers*Displayed strong follow-up skills, self-motivational personality, excellent customer service orientation and ability to multi-task *Displayed ability to work in a team-oriented environment while maintaining an individual workload, ability to work with detailed information, ability to work in an ever-changing environment with ongoing interruptions and ability to perform with a sense of urgency. *Displayed problem-solving ability, particularly when working under pressure. Show less

  • Account Manager

    Nov 2015 - Oct 2016

  • Logistics Coordinator

    May 2015 - Nov 2015
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  Avon

  Oct 2016 - now

  Sales Representative
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  Transdev North America

  Mar 2017 - Apr 2017

  Customer Service Representative
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  Hampton Inn & Suites Downtown Rome

  Jun 2017 - Oct 2018

  Front Desk
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  Georgia Department of Public Health

  Jul 2017 - Jan 2019

  *Received a caseload of WIC mothers and makes routine periodic contacts with all mothers assigned*Gave basic breastfeeding information and support to new mothers, including telling them about the benefits of breastfeeding, overcoming common barriers, and getting a good start with breastfeeding*Counseled WIC pregnant and breastfeeding mothers by telephone and/or in the WIC clinic.*Was available outside the WIC clinic and the usual 8 – 5 working schedule to new mothers who are having breastfeeding difficulties.*Respected each mother by keeping her information strictly confidential.*Kept accurate records of all contacts made with WIC mothers.*Referred mothers, according to clinic-established/policy protocols, to: WIC nutritionist, Breastfeeding Coordinator, or Breastfeeding Peer Counselor Program Manager.Social service agencies.*Helped with prenatal classes and breastfeeding support groups.*Attended monthly staff meetings and breastfeeding conferences/workshops as appropriate.*Read assigned books and materials on breastfeeding that are provided by the supervisor.*Assisted WIC staff in promoting breastfeeding peer counseling through special projects and duties as assigned. Show less

  • Breastfeeding Peer Counselor Supervisor

    Jun 2018 - Jan 2019

  • Breastfeeding Peer Counselor

    Jul 2017 - Jun 2018
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  Tupperware

  Aug 2017 - Oct 2018

  Consultant
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  Traverus Global

  Nov 2018 - Apr 2020

  Independent Travel Agent
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  Fairfield Inn & Suites by Marriott

  Jan 2019 - Jul 2022

  *Assist the General Manager in day to day operations.*Provides training to staff and HOD's.*Monitor the Guest feedback on Trip advisor, OTA's etc. and hotels GSTS and RSTS surveys.*Receives and resolved guest complaints and service recovery process.*Assist in the selection of hotel staff and completes all new hire paper works.*Review employee performance and conducts personnel actions such as disciplinary actions and terminations.*Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc.*Adheres to all franchise and company procedures and regulations as well as standard operating procedures.*Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.*Assist GM in key property issues including capital projects, customer service and refurbishment.*Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.*Performs daily, weekly and monthly property inspections.*Ensures property, grounds, physical plant and work areas maintained to standard.*Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.*Cover shifts is all departments as scheduled by the General Manager.*Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.*Provide effective leadership to hotel team members.*Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.*Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.*Must be available 24/7 in case to respond to any guest or employee emergencies.*Corporate client handling and take part in new client acquisition along with the sales team whenever required Show less

  • General Manager

    Feb 2021 - Jul 2022

  • Assistant General Manager

    Jan 2019 - Feb 2021
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  Country Inn & Suites by Radisson

  Jul 2022 - Nov 2022

  Front Desk Agent
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  Homewood Suites by Hilton

  Nov 2022 - Sept 2023

  Executive Housekeeping Manager

  Estimating staffing needs based on work schedules and workload requirements in order to ensure that there are enough workers to complete the job without overworking any one personReviewing reports from other supervisors to assess the performance of their team members and providing feedback where appropriateEnsuring that all staff members are trained on proper cleaning techniques and equipment usePreparing a schedule for each housekeeper’s daily tasks and assignments, including room cleanings and laundry servicesConducting regular inspections of work areas to ensure that high standards of cleanliness are maintained at all timesInterviewing, hiring, and training new staff members as needed to replace those who leave or are terminatedOverseeing ongoing employee training in housekeeping techniques and safety proceduresCoordinating with other departments to ensure that they are aware of any upcoming events that may impact their work or disrupt guest servicesProviding feedback to supervisors regarding employee attendance and performance issuesPerformed efficient computer skillsProvided excellent customer serviceAssisted with meeting room setupsAssisted with check ins/check outs Show less

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  ESS

  Aug 2024 - now

  Substitute Teacher