Muhammad Faizan

Experience

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  IPos

  Jan 2009 - Mar 2013

  Customer / Application Support

  • Collaborated with engineers in new product introduction phases to develop and verify design changes.• Resolved issues and escalated problems with knowledgeable support and quality service.• Implemented, developed and tested installation and update of application on customers systems.• Provided outstanding helpdesk service and support to customers.• Facilitated implementation through needs assessment, systems analysis and design, installation and implementation and issue analysis, troubleshooting and resolution.• Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects. Show less

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  Earth Factor

  Mar 2013 - Mar 2015

  IT Executive

  * Built and utilized reporting systems to keep customers and management in loop with latest information.* Make reports for marketing analysis of VAS services using MySQL and squirrel client.* Maintain and monitor IVR and kannel servers of VAS services.* Ensuring end to end working, performance and availability of Applications.* Provide VAS support to Operators

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  Mercurial Minds

  Mar 2015 - Dec 2021

  Sr. System Engineer

  Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.Wrote and maintained custom scripts to increase system efficiency and performance time.Managed installation, upgrade and deployment projects.Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.Participated in all phases of system development life cycle, from requirements analysis through system implementation.Managed and monitored all installed systems for highest level of availability.Installed, configured, tested and maintained operating systems, application software and system management tools.Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.Proficient understanding of distributed computing principles.Knowledge of various ETL techniques and frameworks, such as Flume.Configuration of the continuous data stream using ETL framework Apache Flume to process the real time system and web server logs.Installing of OS, Virtual Machines creation using Proxmox Hypervisor.Administration of Linux Debian/Ubuntu/Redhat Servers.Configuration of Apache and Nginx Web Server.Configuration of Load Balancer (HAPROXY).Configuration of Network Monitoring Tool “NAGIOS” and "ZABBIX"Configuration of “CACTI – A network graphing tool” for Network Monitoring and Email Automation for Graphs triggering on Threshold Levels.Automated the System Monitoring for services by configuring Automated Email and SMS Notifications.Involved in installation, configuration, upgrading, patching and administration of Linux, UNIX and Windows Servers.Ensure daily scheduled system and database backup.System upgrade and maintenance.Monitor and tuning system performance.Networking NFS, Telnet, FTP, ifconfig. Show less

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  LogicEra - Microsoft Cloud Partner

  Dec 2021 - now

  Senior DevOps Engineer

  Leveraged Kubernetes to orchestrate containerized applications, ensuring efficient deployment andscalability.Utilized Terraform for infrastructure as code (IaC) to manage and provision cloud resources.Implemented Helm Charts for defining, installing, and upgrading complex Kubernetes applications.Managed containerization using Docker to streamline development and deployment processes.Spearheaded DevOps practices, including continuous integration and continuous deployment (CI/CD)pipelines using Jenkins and Azure DevOps.Enhanced system monitoring and logging for proactive issue resolution and performance optimization.Optimized cloud infrastructure on various platforms to support high availability and disaster recovery.Conducted thorough performance testing and scaling of applications to meet demand fluctuations. Show less