Derrick Defor

Experience

• 

  Best Buy Canada

  Jun 2016 - Jan 2018

  Connected Solutions Specialist
• 

  EPICentre UWindsor

  May 2017 - Aug 2017

  Founder
• 

  Best Buy Mobile - Canada

  Jan 2018 - Sept 2019

  Mobility Specialist
• 

  King & Benton Redevelopment Corp.

  Aug 2020 - Jan 2022

  Business Development Manager
• 

  Questrade Financial Group

  Oct 2022 - now

  - Effectively and efficiently manage each client interaction from first contact toresolution;- Manage multiple inbound/outbound client support channels- Subject matter expert on Questrade products and services in areas which include Options & Registered Plan- Assist HNW and UHNW clients in monitoring and managing accounts- Provide technical support to clients on Questrade’s various trading softwareplatforms;- Resolve client problems in a professional manner, escalating issues as required;- Keep current on Questrade’s products, services, programs, policies andprocedures;- Capitalize on cross-selling opportunities for Questrade's products and services while identifying and referring sales lead Show less

  • Platinum Services Specialist

    Dec 2023 - now

  • Client Services Specialist

    Oct 2022 - Dec 2023