Nicholas Won

Experience

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  UL

  Jun 2018 - Aug 2018

  RF Quality Assurance Intern

  • Consulted for Apple to certify iPhone XS, XS Max, and XR before release.• Tested RF radiation and specific absorption rates (SAR) against FCC regulations for Apple to ensure the safety of the public• Developed working knowledge of the SAR testing methods, instrumentation, and systems. • Communicated with customers during setup and operation to ensure proper evaluation.• Learned how to efficiently operate Dosimetric Assessment Systems and wireless call boxes.• Completed project two weeks ahead of schedule. Show less

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  Lumentum

  Jun 2019 - Sept 2019

  Process Engineering Intern

  • Improved manufacturing processes of Gallium Arsenide wafers resulting in a more stable and clean reactive ion etch• Performed time studies identifying process bottlenecks, thus improving wafer fabrication for manufacturability and yield improvement• Used scanning electron microscope to identify weak points in wafers, resulting in process improvements to address said weaknesses• Developed and qualified III-V semiconductor laser wafer fabrication processes• Conducted process capability analysis, failure mode analysis, DOE, and SPC review for continuous improvement• Used SEM and EDX to conduct analyses inside of a level 1000 cleanroom Show less

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  Amazon

  Jun 2020 - Aug 2020

  Operations Area Manager Intern

  • Modified a current operations process for an approximate 97% better turnaround time• Developed and presented a press release focused on improving the efficiency of Amazon inbound and outbound processes• Participated in daily case studies, intern discussions, and leadership development activities• In-person intern role entails leading 50-200 associates while developing and carrying out plans to increase performance

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  Capital One

  Jul 2021 - Jul 2022

  Product Operations Manager - People, Products, and Data

  • Led a team of 3 through a cross functional product improvement effort that saved over 6,000 labor hours annually• Coordinated the development and delivery of an automated NLP solution that cut down manual review time by 90%• Identified gaps in employee separation process and led the implementation of features that decreased delays by 80%• Oversaw development with an international vendor to re-engineer the delivery of crucial data that solves upwards of 2,500 compliance issues annually• Lead stakeholder meetings, develop user stories, identify pain points, and analyze customer products/processes for improvements Show less

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  CCC Intelligent Solutions

  Jul 2022 - now

  •Responsible for the roadmap 5 products designed to manage certified repair networks for automotive OEM’s•Consistently delivering products for major automotive OEM's through coordinating GTM strategy, marketing, and product development•Responsible for the delivery of new B2B products that facilitate relationships between repair facilities and consumers for automotive OEM's•Taking new B2B SaaS products from 0-1 from ideation through to delivery•Previously managed the backlog and feature development of 2 products designed for use by several top auto insurance carriers•Planned and delivered on enhancements for our scheduling and DRP management products used by major auto insurance companies across the country Show less

  • Product Manager 2 - OEM Solutions

    Jul 2024 - now

  • Product Manager - OEM Solutions

    Jul 2022 - Jul 2024