Nicholas Hall

Experience

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  Self-employed

  Sept 2007 - now

  Owner
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  Ultimate Electronics

  Jan 2008 - Jan 2010

  Computer Repair Technician

  In store/In home computer repair and salesCustomer serviceMarketing and set up

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  Dish Network

  Oct 2012 - Jan 2014

  Created training that was implemented to the entire enterprise based on data collected on a daily basis. Was able to drive the company to go from an attrition rate of nearly 150% to a less than 50% rating with a new way of creating a culture and maintaining it. Negotiated with many departments and was able to guide leadership to new processes of handling on-boarding and ongoing education for the enterprises 15K employees. versaw a new group of new hires every 4 weeks. Personally guided them from on-boarding to success on the floor. Took stock my product knowledge and skills and because of that new ways to train recently on boarded and veteran agents were developed. Monitored and mentored teams of associates when other supervisors were out and helped implement enterprise wide changes to how training on the job was created and used.

  • Loyalty Operations Analyst

    Jan 2013 - Jan 2014

  • On the Job Trainer/ Supervisor

    Oct 2012 - Nov 2013
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  Alliance Data

  Nov 2014 - Jan 2016

  Handling customers issues on a daily basis. Making sure to collect on all possible accounts according to guidelines. Being prepared to work all required hours to help with collection efforts. Adjusting schedules to suit the business needs. Received a team of historically low performing employees and was able to get them to the top performing team within 3 months. Changed their mindset and approach to work by learning what it was they drove them both at work and times outside of work. I was able to get my employees to perform consistently by providing them with the best tools and knowledge available. Delivered feedback and training on calls in NICE received from Call Quality.

  • Payment Solutions Advocate

    Jan 2015 - Jan 2016

  • LDP/Supervisor

    Nov 2014 - Jan 2015
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  Reed Group

  Jan 2017 - Jun 2019

  Customer Service Specialist

  In a high paced environment handled over 100 cases a day making sure cases we being dealt with in the most efficient way possible. Dealt with employers and made sure they had the information they needed to manage leaves for their employees with best in class customer service. Dealt with the software team to make sure new implementations went as smooth as possible. Looked over software and was well versed in the software product being sold and used by many companies including the US military.

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  Deckers Brands

  Jul 2019 - now

  Currently looking over territories in multiple states and dealing with an order book with millions in revenue. Build relationships both internally an externally while handling a constant revenue growth year over year. Adeptly dealing with the complexities of the supply chain in the most trying times in history. Applied the AGILE framework to guide multiple sales reps in different states with different business to help foster better overall relationships leading to a more profitable alliance of sales, customer, and support. Show less

  • Assistant Operations Planner

    Sept 2023 - now

  • Territory Representative/Key Account

    Jul 2019 - Sept 2023