Kate Belsome

Experience

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  Center for Community Research and Development -Baylor University

  Jan 2008 - May 2008

  Intern

  Served as a CCRD intern. Assisted with focus groups, data collection, and office management.

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  The Waco Foundation

  Jun 2008 - Aug 2009

  Intern & Assistant

  Hosted board members, fund holders, and donors. Regularly performed the following administrative duties: correspondence drafting, served as foundation liaison for meetings and functions, answered phones, ordered office supplies, organized literature for education summits, created and managed databases, operated list serve and web host, filed, assisted in office move/unpacking and organizing. Collected and analyzed data for the McLennan County Education Summits.

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  Student Athlete Services -Baylor University

  Jul 2008 - May 2009

  Student Athlete Tutor

  Tutored multiple groups of student athletes in several undergraduate Sociology and Statistics courses.

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  Center for Community Research and Development -Baylor University

  Aug 2009 - Aug 2011

  Research Analyst & Graduate Assistant

  Presented research at one national and two regional conferences. Regularly performed variable coding, data weighting, multivariate linear and logistic regressions, anova tests, multicollinearity tests, and factor analyses. Work required knowledge of the following computer programs: Microsoft Office Suite (Excel, PowerPoint, Word), SAS, SPSS, Qualtrics, Wincati and Sawtooth. Co-led two telephone surveys including all tasks related to questionnaire construction, data collection, and data analysis and reporting.Contributed to team projects including: telephone surveys, social experiments, focus groups, and we surveys. Ranked highest in telephone sales for Baylor University athletic tickets. Show less

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  Monticello Properties

  Jan 2010 - Jan 2011

  Leasing Agent & Assistant

  Acted as property liaison, toured and leased apartments to prospective tenants, and performed general administrative tasks, including: written and verbal correspondence with tenants, tenants’ cosigners, and prospective tenants, office organization, coordination of move-outs and move-ins, assisted in re-writing procedure and corresponding manual material, etc.

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  Hillstone Restaurant Group

  Jul 2011 - Jul 2012

  Server

  Upheld the ideals of teamwork, professionalism, positive mental attitude, and "aim to please" all guests. Position required strong communication with teammates, strategic consolidation, and to work at a fast pace.

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  Shellpoint Mortgage Servicing

  Nov 2012 - Mar 2022

  Project Management — Partnered with department leaders and analytics team to create new processes, update policies, develop KPIs to track performance and drive deliverablesContent Creation — Designed and edited newsletters, videos, company town halls, contests, announcements, policies & procedures, mailings, and training materialsB2B Vendor Management — Expanded approved vendor partnerships, overseeing all aspects of RM from initial vetting, contract negotiation, price comparison, onboarding, ongoing operations, and invoice approvalLive Events — Coordinated and directed live events with a strategic and hospitality mindset. Working nationally across multiple sites, within all budget and project constraintsVirtual Events — Planned and executed virtual town halls, orchestrating the presentations, editing all audio and video, moderating Q&A sessions, and logistics planning. Additional virtual events managed include: team building events managed with third-party vendors, and external, customer-facing outreach events via HopinTeam Management — Recruited and supervised a large team of supervisors and team leads. Team served two primary functions: internal department coaching and liaising directly with clients for all workout proposalsCustomer Satisfaction — Crafted and managed a QC program focused on maintaining customer satisfaction and bettering the customer experienceTraining & Licensing — Created an ongoing initiative to ensure department-wide NMLS licensure. Partnering with a third-party vendor and an internal licensing department for multiple steps throughout the program Show less Developed, grew, and maintained client relationships, serving as the key liaison for clients, the company, and all various stakeholders. Coordinating all C-Suite, client visits and represented company at conferences and offsite eventsBuilt and delivered pitch presentations, monthly & quarterly business reviews (MBRs & QBRs), securing new deal flow and ongoing business partnershipLed projects, such as: facilitating change management policy implementation, formal policy updates and communications, new portfolio transfers, outgoing portfolio sales, and general process improvementManaged the government client portfolios, quickly adapting to new policy changes and ensuring business level compliance Show less Composed and presented company message for investor and third party presentations, audits, and annual reviewsBooked and coordinated annual holiday parties; in addition to regular meetings, employee appreciation events, and luncheonsCofounded the Houston Chapter of the company’s Humanitarian Council, including the coordination of several fundraisersCompleted licensure requirements and earned NMLS licenses in 5 states. Going on to create and lead internal training for nationally required MLO examManaged all Houston site administrative duties Show less

  • Performance Manager

    Aug 2017 - Mar 2022

  • Portfolio Manager

    Jan 2014 - Aug 2017

  • Executive Assistant

    Nov 2012 - Jan 2014
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  Tuzag, inc.

  Apr 2022 - May 2023

  • VP, Engagements

    Aug 2022 - May 2023

  • Senior Engagement Manager

    Apr 2022 - Aug 2022
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  Mobile Health

  Aug 2023 - now

  Strategic Account Manager