Shellie Anderson, LSSYB

Experience

• 

  Robert Half

  Mar 2004 - Apr 2007

  Temporary Administrative Assistant

  Worked as transcriptionist at The James Cancer Hospital.

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  Ohio State University Comprehensive Cancer Center-James Cancer Hospital & Solove Research Institute

  Apr 2007 - now

  As a Program Manager I managing information systems designed to track and report specific data. Coordinating data from sources including but not limited to: Complaint Management System, Service Recovery, Administrative Referrals, Internal Notifications, External Notifications, and written correspondence. I work with units and departments to assure consistent application of these processes, and to facilitate their ease of use. Develops quality control approaches to maintain data completeness and high data validity and conducts audits of data as needed. Maintains reporting processes to assure accuracy and consistency as well as provides the system-wide view of data produced in relation to individual unit information. Develops and disseminates reports and analyses. Designs relational databases and query mechanisms for routine report writing. I make recommendations on information systems needs for data management and reporting. Assures confidentiality of data and activities of department. Research data or oversee collection of data for complex and frequently highly confidential reports required by University officials, Senior Leaders, the Hospital Board, etc. Prepares statistical information and other special reports and may be required to analyze and summarize data to develop valid recommendations and conclusions. As well as deescalates upset customers by utilizing appropriate customer service techniques for dealing with difficult situations such as Hearing them out, Empathizing, Apologizing, and Taking appropriate action (H.E.A.T). I am responsible for writing and development of policies and standard operating procedures. I review and update these policies to keep us in compliance with state and federal healthcare regulations. Show less As an Administrative Assistant I was responsible for providing professional support for the Guest Services Department; providing administrative support; answering phones and deescalating upset customers as necessary; responded to routine inquiries; provides information to faculty, staff, patients, and their families; prepared special reports relative to various phases of Guest Services programs; scheduled and coordinated calendars, appointments, meetings, conferences, and luncheons; prepared agendas; transcribed minutes; composed and proofed correspondence; actively participated in planning of Guest Service related meetings and events. Show less As an Administrative Assistant I provided support to the Chief Administrative Officer and researches, complied and provided information to aid the CAO in decision making; researched interpreted, and communicated College/Department policies and procedures; conveyed directives; coordinated Chair, Administrator, Clinical Director, and faculty members calendars; coordinated and scheduled meetings; transcribed minutes; scheduled interviews and travel accommodations for candidates; processed travel reimbursement; served as liaison with other services as directed; tracked, managed, and complied Service Specific Indicators for physicians on external beam patients; complied and provided clinical data to James Administration and Quality Assurance Department. Show less

  • Program Manager

    Dec 2012 - now

  • Administrative Assistant

    Jun 2011 - Dec 2012

  • Administrative Assistant

    Apr 2007 - Jun 2011
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  Fillin’ Station Bar

  Nov 2017 - Jan 2022

  Marketing & Advertising
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  Carroll Community Cares

  Mar 2018 - Jan 2022

  Secretary

  501 (c)(3) Organization

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  Shellie Anderson Photography LLC

  Nov 2019 - now

  Owner / Photographer