Nikolay K.

Experience

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  WHSmith

  Jun 2016 - Aug 2018

  Sales Associate
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  Aer Rianta International

  Sept 2018 - Nov 2021

  Sales Professional
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  Positive Systems Solutions Ltd

  Nov 2021 - Apr 2022

  Technical Support
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  PFH Technology Group

  Apr 2022 - Apr 2023

  Installation Engineer
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  Black Shamrock - a Virtuos Studio

  May 2023 - Nov 2023

  Junior IT Support

  Responsible for setting up accounts and managing access control for new users.Troubleshoot and resolve system and network problems, and diagnose and fix hardware and software faults.Install and configure computer hardware, software, systems, and networks.Monitor and maintain computer systems and networks.

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  Prometric

  Nov 2023 - now

  Information Technology System Analyst

  Current Job Duties:Troubleshooting: Provide remote support for Level 1, 2, and 3 issues, ensuring swift and effective resolution.Device Management: Manage and monitor devices through Microsoft Intune, ensuring compliance and optimal performance.PowerShell Scripting: Develop and utilize PowerShell scripts to automate tasks, streamline processes, and enhance system efficiency.Security Patching: Oversee and implement security patches for applications, updates, and devices to maintain system integrity and protect against vulnerabilities.Hardware Management: Actively manage the replacement of outdated laptops, ensuring smooth transitions and minimal downtime for end-users. Show less