Troy Morgan

Troy Morgan

Followers of Troy Morgan205 followers
location of Troy MorganWashington, District of Columbia, United States

Connect with Troy Morgan to Send Message

Connect

Connect with Troy Morgan to Send Message

Connect
  • Timeline

  • About me

    Account Development Manager at AARP Services, Inc.

  • Education

    • Tarrant County College

      1992 - 1993
      General Studies
    • Pima Community College

      1984 - 1985
      General Studies
  • Experience

    • American Airlines

      Sept 1996 - Aug 2012

      Managed consultative sales & marketing activity covering both corporate and travel agency accounts, in a combined $100MM/annual territory. Managed airline operations for dependability and safety with focus on providing excellent customer service. Oversight of a team of sixty airport customer service agents.

      • Account Sales Manager

        Sept 1991 - Aug 2012
      • Customer Service Manager

        Sept 1996 - Feb 1999
    • AARP Services, Inc.

      Aug 2012 - now
      Account Development Manager

      Responsible for overall provider program growth; lead informed decision-making that affects the programs; subject matter expert on providers; manage account plans, aligning goals, reflecting progress against goals, status of key deliverables and strategic initiatives; regularly convene program matrix team; understand all initiatives impacting program; responsible for a healthy program matrix; Knowledgeable about key organizational strategies (policy, advocacy, portfolio, brand, membership) and their impact on program Show less

  • Licenses & Certifications

    • Certificate of Completion in Critical Thinking

      American Management Association
      Dec 2014
      View certificate certificate
    • The Effective Negotiations 201 Program

      Georgetown University
      May 2019
      View certificate certificate