Troy Morgan

Experience

• 

  American Airlines

  Sept 1996 - Aug 2012

  Managed consultative sales & marketing activity covering both corporate and travel agency accounts, in a combined $100MM/annual territory. Managed airline operations for dependability and safety with focus on providing excellent customer service. Oversight of a team of sixty airport customer service agents.

  • Account Sales Manager

    Sept 1991 - Aug 2012

  • Customer Service Manager

    Sept 1996 - Feb 1999
• 

  AARP Services, Inc.

  Aug 2012 - now

  Account Development Manager

  Responsible for overall provider program growth; lead informed decision-making that affects the programs; subject matter expert on providers; manage account plans, aligning goals, reflecting progress against goals, status of key deliverables and strategic initiatives; regularly convene program matrix team; understand all initiatives impacting program; responsible for a healthy program matrix; Knowledgeable about key organizational strategies (policy, advocacy, portfolio, brand, membership) and their impact on program Show less