Deep Enrich
Syed Ahtesham Ali
Operations Manager
847 followers
Mumbai, Maharashtra, India
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About me
Digital CX, Digital Lending Products || Ex L&T Finance || Ex Bandhan || Ex JANA Bank|| Product Management || Project Management || Process Excellence || BFSI || Automation || AI Enthusiast
Education
Bengal Institute of Business Studies
2015 - 2017PGPBM + MBA Business Administration and Management, General AThe Frank Anthony Public school
2008 - 2010ISC ScienceActivities and Societies: Debate Team, Cricket Team.
Young Horizons School
1993 - 2008ICSE A+Activities and Societies: Debate Team, Football Team, Cricket Team, Prefect. Won the best All-rounder award.
Calcutta University, Kolkata
-Bachelor of Science - BS EconomicsCalcutta University, Kolkata
2010 - 2013Bachelors in Science Economics
Experience
Nexcabs
Sept 2012 - May 2014Operations ManagerOn Field Communication with Field Workforce and Customers, scheduling services and Repair Programmes.Coordinating and Replacement of existing fleets and ensuring the security of vehicles when not in use.Analysing Service Schedules and Maintenance Histories.Addressing and solving operational problems.
Jana Small Finance Bank
Apr 2017 - Jan 2020Process Excellence ManagerProject Management
L&T Financial Services
Jan 2020 - Aug 2023Project And Process Manager
Bandhan Bank
Aug 2023 - Feb 2024Senior Product Manager
Godrej Capital
Feb 2024 - nowCX Manager
Licenses & Certifications
Generative AI Intensive Program
GrowthSchoolAug 2023
Consumer Behavior
Indian Institute of Technology, KharagpurDec 2024
Product Management
UdemyJan 2025Goal Setting Mastery Course
UdemyJan 2025.webp)
Lean Six Sigma Yellow Belt
The Council for Six Sigma Certification (CSSC)Jul 2024Powerpoint 2016, 2019 and 365 Master Powerpoint Presentation
UdemyJan 2025Productivity and Time Management
UdemyJan 2025
Languages
- enEnglish
- hiHindi
- beBengali
- urUrdu
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