John Anukua

Experience

• 

  Continental Alarms

  Feb 2019 - Sept 2023

  Technical Support Specialist

  CCTV OperatorContinental Alarms[4th February 2019]● Monitored live and recorded video footage from CCTV cameras to detect and prevent security breaches● Analyzed footage for suspicious behavior, potential threats, and safety hazards, and reported incidents to the appropriate personnel● Collaborated with security team members and law enforcement agencies to ensure the safety and security of the premises● Maintained accurate records of security incidents and activities, and prepared reports as necessary● Conducted regular checks on CCTV equipment to ensure proper functioning, and reported any issues to the IT department for repair● Maintained knowledge of the latest industry standards and best practices to improve security operations● Trained new CCTV operators on standard operating procedures and techniques for monitoring video footage effectively Show less

• 

  Megamillions Naija

  Sept 2023 - Feb 2024

  • Frontend Developer

    Sept 2023 - Feb 2024

  • Frontend Developer

    Sept 2023 - Sept 2023

  • Frontend Developer

    Sept 2023 - Sept 2023
• 

  Product Square Technologies

  Feb 2024 - Aug 2024

  Frontend Developer

  Building and structuring web pages using HTML, CSS and JAVASCRIPTCrafting visually appealing and user friendly interface using React.js.Utilizing Tailwind CSS for efficient and responsive styling of web components. Ensuring websites are optimized for different screen size and devices. Collaborating with cross-functional team to integrate frontend and backend components.Utilizing Fit for effective version control and collaboration. Conducting thorough testing and debugging to maintain code quality. Show less

• 

  FiberOne Broadband

  Apr 2024 - Aug 2024

  Field Support Engineer

  Supervised the physical installation of fiber optic cables ensuring proper placement and protection.Performed fiber splicing using both fusion and mechanical techniques for a continuous optical path.Installed and configured network equipment including Optical Network Terminals (ONTs) and Optical Line Terminals (OLTs)Conducted optical testing using Optical Time-Domain Reflectometers (OTDRs), power meters, and other diagnostic tools to ensure network integrity and performance.Diagnosed and resolved network issues such as breaks, attenuation problems, and other impairments. Responded promptly to network outages or faults, performing cable repairs, splicing, and equipment replacement as required.Conducted on-site visits to resolve customer issues and oversee the installation and commissioning of fiber optic systems.Ensured all work adhered to industry standards and regulations. Show less

• 

  Sterling Bank

  Aug 2024 - now

  Service Monitoring Officer

  Monitored and tracked core banking systems to ensure smooth and efficient operation, identifying and addressing issues in real-time.Managed incident response, ensuring timely resolution of system outages, transaction delays, and other service disruptions.Supervised daily transaction processing (transfers, deposits, withdrawals) to ensure accuracy and promptness, identifying anomalies and initiating corrective actions.Generated detailed reports on system performance, incidents, and resolutions, providing insights for continuous service improvement.Collaborated closely with IT teams and external vendors to maintain and enhance service performance and reliability.Developed and implemented preventative maintenance strategies to minimize system downtime and ensure service continuity.Assisted in resolving escalated customer service issues related to transaction errors and service disruptions. Show less