Simran Shrivastav

Experience

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  MyOperator

  Jun 2019 - Dec 2019

  Graduate Management Trainee

  Optimized post-sales processes to ensure timely and seamless client activation, meetingproject deadlines and enhancing customer satisfaction.Facilitated effective cross-functional collaboration with sales and other teams to addressclient inquiries promptly and comprehensively.Conducted thorough client needs assessments through regular feedback calls, identifyingareas for improvement and tailoring solutions accordingly.Developed and delivered comprehensive training programs to empower clients and fosterlong-term partnerships.Implemented customer retention strategies by proactively engaging clients and drivingservice renewals. Show less

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  Integreon

  Jan 2020 - Mar 2020

  Data Breach Analyst

  Collaborated with IT and security teams to develop and execute incident response plans.Developed data dictionaries and process flows to facilitate data accessibility andutilization.

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  McGraw Hill

  Jan 2020 - Feb 2022

  Cultivated strategic partnerships with the sales team to drive revenue growth and expandmarket reach.Utilized Excel to analyze consumer behaviour and identify opportunities for campaignoptimization.Managed product information and content to optimize website user experience and driveconversions.Led cross-functional teams in the successful launch of new products, from concept tomarket.Utilized accounting software (BUSY) to manage financial transactions and generateaccurate financial reports. Show less

  • Product Analyst

    Apr 2020 - Feb 2022

  • Marketing Analyst

    Jan 2020 - Feb 2022
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  Optum

  Feb 2022 - now

  Quality Engineer

  Developed test artifacts to ensure comprehensive coverage of healthcare insuranceapplication features.Developed and managed test artifacts to facilitate effective communication and collaborationamong stakeholders.Executed rigorous UAT to verify system readiness for production deployment.Utilized defect tracking tools to monitor and drive defect resolution within defined SLAs.Utilized SQL to validate data accuracy and identify data discrepancies. Worked closely withdevelopment teams to ensure alignment between business requirements and technicalimplementation.Collaborated with the Agile team to enhance testing effectiveness and optimize test coverage.Fostered a collaborative and supportive team environment through knowledge sharing. Show less