Matthew Rodriguez

Experience

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  YUP par Société Générale

  May 2018 - Jul 2018

  Corporate Social Responsibility Translator

  • Translation of banking documents relating to Corporate Social Responsiblity• Helping expand YUP mobile banking solution into new anglophone African countries and markets• Communicating compliance changes with local suppliers• English --> French • French --> English

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  New Way Management

  Sept 2021 - Dec 2022

  Conference Coordinator and Coworking Space Manager

  • Online and on-site registration support for various medical congresses (EACR, EAHP, SIOG, ECO...)• CmOffice Content Management System proficiency• Customer Support for multiple clients and associations• Photoshop Editing and generation of signage for events• Search Engine Optimization and Wordpress website design• Managing social media footprint and social channels• Monthly accounting and consolidation of expenses• Manager of the New Way Coworking space (bookings, accommodation, finding suppliers...) Show less

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  Sunology

  May 2023 - Aug 2023

  Customer Success Executive UK

  • Integral role in UK product launch of PLAY and CITY, cutting-edge plug and play solar solutions.• Representing Sunology as a dedicated point of liaison, acting as direct representative in the UK market.• Successfully managed after-sales process, including refunds and order scheduling on Shopify.• Managed website translation, collaborating with Marketing for optimal communication.• Conducted in-depth market research on UK consumer behavior for strategic insights.• Translated 100+ FAQ articles, improving accessibility for English-speaking clients.• Efficiently handled high-volume customer inquiries via Crisp chat and telephone.• Monitored community chat revolving UK-targeted Facebook and Google Ads.• Coordinated shipping instructions with our manufacturing facilities. Show less

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  Orange

  Sept 2024 - Dec 2024

  Sales Coordinator

  • Managed B2B client portfolios, proactively communicating with over 400 SMEs each month.• Updated the CRM daily, tracking client interactions to identify sales opportunities.• Identified and developed a sales pipeline exceeding €500,000, demonstrating lead qualification skills.• Contributed to 50000€ of direct sales, showcasing effective client relationship management.• Improved client retention and fidelity across the “Grand Ouest” region with a 30% conversion rate.• Conducted tele-sales activities and coordinated meetings between clients and sales representatives. Show less

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  Generali France

  Feb 2025 - now

  Customer Retention Specialist

  • Manage and retain existing clients by providing tailored insurance solutions.• Handle customer inquiries, policy modifications, and contract renewals.• Identify client needs and offer personalized recommendations to enhance satisfaction.• Address objections and implement retention strategies to minimize churn.• Collaborate with internal teams to ensure seamless client experience.• Maintain accurate records in CRM and track key performance indicators.