Surabhi Singh

Experience

• 

  Jaipur Rugs

  Nov 2012 - Dec 2013

  Senior Content Writer

  • Developed and managed induction programme for new recruits at Jaipur Rugs, enhancing onboarding experience.• Delivered insightful guest lectures at NGOs and business schools, sharing industry expertise.• Handled social media strategy for Jaipur Rugs Foundation, Jaipur Rugs, and Optamark, increasing online presence and engagement.

• 

  Genpact India Private Limited Delhi

  Jan 2013 - Jan 2015

  Corporate Trainer
• 

  Bosch

  Jan 2013 - Jan 2014

  Corporate Trainer
• 

  Paytm

  Jan 2016 - Jan 2018

  Training Specialist

  • Led new product development training and quality update sessions.• Maintained an up-to-date knowledge repository for self-directed learning.• Enhanced staff experiences across Learning Management Systems.• Identified required learning frameworks through monitoring complaints and errors.

• 

  Paytm Payments Bank

  Sept 2018 - Jun 2020

  Training Team Lead

  • Led Customer Support Training Team at Paytm Payments Bank, overseeing 9 trainers and managing workforce to enhance skills and performance.• Collaborated with stakeholders to enhance business performance and productivity through comprehensive training programmes tailored to team needs.• Directed vendor management across various departments to ensure seamless operations and training delivery.

• 

  Myntra

  Nov 2020 - Mar 2021

  Training Lead

  • Managed and project managed projects/workstreams from business case development to close-out at Wipro• Led cross-functional teams to ensure successful execution of talent development initiatives• Guided a team of training professionals in developing effective training materials and methods

• 

  Wipro

  Mar 2021 - Nov 2024

  Managed end-to-end project lifecycle at Wipro, engaging with senior client stakeholders and driving programme outcomesImproved governance processes and ways of working to ensure project successLed project mobilisation, execution, and close-out, ensuring seamless project delivery.Implemented innovative strategies to enhance HR operations efficiency and effectiveness.Coordinated with cross-functional teams to guarantee seamless communication and integration of project components.Implemented change management processes to accommodate project scope adjustments while minimising disruptions.Led project planning sessions to identify objectives, resources, and timelines, facilitating successful project execution. Show less • Developed learning strategies aligned with business needs and team interests to enhance employee performance.• Supported knowledge management and designed process maps for business optimization, ensuring efficient operations.• Implemented feedback mechanisms for continuous refinement of training content and delivery methods, resulting in improved learning outcomes.• Conducted regular reviews of training materials and resources to maintain relevance and accuracy in a rapidly evolving industry. Show less

  • Deputy Project Manager

    Jan 2024 - Nov 2024

  • Assistant Manager - Talent Development Human Resource Operations

    Mar 2021 - Dec 2023