Robert Golmassian

Experience

• 

  Gordon's Jewelers

  Jun 1978 - Aug 2002

  • Oversaw the growth and development of 12 stores in the California, Nevada, Arizona, and Utah region, encompassing a total volume of $26M• Maintained total accountability for store performance, store service culture and customer experience, store merchandise standards, and store expense & shrink control• Established and executed strategic plan to achieve forecasted sales and performance indicators for all time periods – daily, weekly, monthly, and yearly• Spearheaded the personal growth and development of 12 high-performing managers• Provided trickledown value to customers by instructing store managers to have a customer first mindset Show less

  • Store Manager

    Jun 1989 - Aug 2002

  • District Manager

    Jan 1981 - Dec 1989

  • Store Manager

    Jun 1978 - Jan 1981
• 

  Whitehall Company Jewelers

  Sept 2002 - May 2004

  Store Manager

  • Increased top-line sales by 236% from $1.1M to $2.6M within two years• Constructed a team of successful sales consultants by training on daily tasks and coaching on best practices• Maintained highest level of customer satisfaction by mentoring and motivating team members to deliver exceptional performance.

• 

  Signet Jewelers

  May 2004 - Jul 2020

  Kay Jewelers - Store Manager

  • Increased sales by 395% from $1.4M to $5.5M over a span of 11 years• Managed a top 5 highest volume US mall division store consistently for more than 10 years• Maintained one of the best profit margins in the US mall division• Received year after year recognition for having one of the highest credit penetration rates in the Las Vegas market• Partnered with regional district manager to interview, hire, train, and develop store managers and team members to build and sustain high in-store performance• Mentored over 13 assistant managers in the Las Vegas region to become future store managers• Recognized in the Las Vegas region for having one of the highest employee retention rates• Engaged and interacted with customers to create a positive shopping experience and drive revenue growth Show less

• 

  Morgan Jewelers

  Aug 2020 - now

  Store Manager