Baninder Singh

Experience

• 

  Bnke Solutions Private Limited

  Mar 2003 - Jun 2004

  Sr Associate
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  Wipro

  Jun 2004 - Jul 2006

  • Team Lead – United Health Group Operations

    Jan 2006 - Jul 2006

  • Technical Supervisor and Technical Trainer – Dell Operations

    Jun 2004 - Dec 2005
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  Firstsource Solutions Ltd

  May 2007 - Sept 2007

  Process Leader – ICICI NRI Services (IBG)
• 

  Limtex Infotech Ltd

  Aug 2009 - Nov 2010

  Manager – Post Sales
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  Bello Vista Technologies Pvt. Ltd.

  Nov 2010 - Jun 2012

  Manager - Operations
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  Diversified Technologies India Pvt Ltd

  Aug 2012 - Apr 2013

  Sr Manager - Operations
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  CYBER ASTRO LIMITED

  Dec 2014 - May 2015

  General Manager - Web Operations
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  Mapps IT Services Pvt Ltd

  Jan 2018 - Jul 2022

  Project Manager

  Worked proficiently in unified approach to enhance customerjourney through targeted, real‑time & trigger‑based Email, SMS,Direct Mail, Social including Geo‑location & push messagingfrom a single Marketing Automation platform.Accomplish information technology staff results by deliveringsuccessful Omni‑Channel marketing campaigns and solutionsfor organizations in Healthcare, Finance, Gaming, Automotiveand many more.Using Cloud Marketing Automation Solutions, providing targetedaudience engagement by creating nurturing journeys withmultiple touchpoints, Email, SMS, Call Tracking, Automated IVRBroadcasts, SMM, to enhance ROI for clients.Created customized automated mobile app solutions forGaming vertical wherein automated push notifications are sentto app users should they be near any of the competitor’sproperties or in the vicinity of the client properties by setting upGeo fencing.Seamless integration with CRM solutions such as Salesforce,Velocify, Zoho, Debt Trakker, Debt Pay Pro etc. to track, analyzeand nurture leads throughout the customer journey based onstatus update in the respective CRM and provide meaningful BIanalytics.Delivering Turn Key Marketing Direct Mail solutions to variousclients using Purl, Gurl, QR code technologies to maximizeoutput and reach for their marketing endeavors.Meeting solution delivery & customer timelines within scope andwithin budget in alignment with platform release milestones.Coordinate with DevOps team and contribute in feature backloggrooming, Development, Review and Testing to ensure platformquarterly release. Show less

• 

  Capgemini

  Jul 2022 - now

  Operations Manager

  Successfully managing Service Delivery Operations for an American-based education services company, ensuring high levels of customer satisfaction and retention.Overseeing a team of 150 employees, providing leadership, guidance, and support to drive performance and meet organizational objectives.Client Relationship Management: Build and maintain strong client relationships, acting as the main point of contact to ensure client satisfaction and expectations are met.Service Quality Assurance: Oversee the delivery of services to ensure they meet established quality standards and contractual requirements.Project Planning & Execution: Manage project timelines, resources, and deliverables, ensuring successful implementation and achievement of project goals.Risk Management: Identify potential risks in delivery and implement mitigation strategies to minimize impact.Financial Management: Monitor project budgets, control costs, and ensure profitability while adhering to financial objectives.Team Coordination & Leadership: Lead cross-functional teams, facilitate collaboration, and ensure alignment with project goals and client requirements.Continuous Improvement: Identify opportunities for process improvements, optimize service delivery, and drive continuous improvement initiatives to enhance efficiency and outcomes. Show less