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Amit Paul

Amit Paul

Telesales Representative

Followers of Amit Paul93 followers
location of Amit PaulPune, Maharashtra, India

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  • Timeline

  • About me

    Solution Architect & ERP Consultant at Dassault Systèmes

  • Education

    • St.Xavier's College, Kolkata

      2003 - 2006
      Bachelor of Commerce - BCom Commerce, Honours 1st Class

      Activities and Societies: Debate & Dramatic Society, National Cadet Corps. Bharat Scouts A goal oriented OTC professional

  • Experience

    • XploreTech Global Solutions Private Limited

      Jun 2003 - May 2005
      Telesales Representative

    • Hsbc Bank (Hdpi,Kolkata)

      Nov 2007 - Nov 2009
      Inbound Customer Service Representative

      Credit Card Services for North America service region

    • Genpact

      Nov 2009 - Mar 2020

      Responsible to manage an O2C shop of 70 teammates with help of 7 team leads. The shop consist of AR collections, cash apps, order management and master data Transitioned a O2C process for an imaging giant from Sydney, Australia to India. Was reponsible for stabilizing the process and pass all toll gates within target dates Responsible to manage an AR collections team of 6 members. Also transitioned key customer accounts from the UK. Collector and Auditor for a legal publication house in the UK

      • Operations Manager

        Mar 2018 - Mar 2020

      • Assistant Operations Manager

        Nov 2014 - Feb 2018

      • Management Trainee

        May 2013 - Oct 2014

      • Process Developer

        Nov 2009 - Apr 2013

    • Dassault Systèmes

      Mar 2020 - now
      Solution Architect & ERP Consultant

  • Licenses & Certifications