Matthew Gustavson

Experience

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  Motorola Oak Hill

  Jan 1990 - Nov 1995

  Operator/Systems Administrator

  Responsibilities" Maintain all MacIntosh computers" Responsible for hardware and software upgrades including hard drive replacement, memory replacement, ZIP and floppy installation" Restored deleted or damaged files from the back-up to computersTraining 2007 Telecommunication Fundamentals 2006 Understanding Network Fundamentals2005 Project Management Process Review 2003 Implementing and Supporting Windows XP 2002 Hands on Windows XP

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  GSD&M advertising

  Nov 1995 - Jan 2001

  Macintosh Administrator

  Supporting the day to day issues on the Macintosh platform. Purchasing of software and hardware for the macintosh platform. Researching issues and develpments on the Macintosh platform.

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  Houghton Mifflin Harcourt

  May 2001 - Dec 2008

  Responsibilities" Technical support for the remote New York office." Administrator for the Avaya phone system" Adding and removing clients to the phone system." Phone moves within the phone system." Contact support person for the Avaya system" Administrator for the PBX voicemail system" Resetting passwords on the system" Contact support person for the PBX system." Server support for the New York office" Administering the Brightstore system for backups" Replacing the necessary tapes for off site storage." Rebooting servers and downing of servers when necessary." Replacing and installing hardware when necessary." Troubleshooting cabling/patch panel issues." Installing of hardware and software on the systems." Using network tools for software distributions and administration" LanDesk" NetOctopus" Apple Remote Desktop. (Mac Only)" Remote desktop (Server Administration)" Testing of hardware and software for rollouts." Helpdesk support." Troubleshooting of software issues" Documenting issues in Heat system (System used to track Helpdesk calls)" Training users when needed on software and hardware" Making sure that all calls are accurately recorded and issues resolved in according to the SLA in place." Printer Administration" Network setup for all printers." Maintenance for printers that are out of warranty." Videoconference support." Maintaining and installing of videoconference equipment." Troubleshooting equipment when needed.." Assisting with setup for meetings" Show less

  • Senior Technical Support Analyst

    Aug 2005 - Dec 2008

  • Desktop Support Specialist II

    May 2001 - Aug 2005
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  Harcourt Publishing New York Office

  Aug 2005 - Dec 2008

  Senior Technical Support Analyst

  My position here in the New York office entails the simple setup of computers and replacing hardware. To the logistics of finding a donation site that will take all of the aging computers that we have. It also means that I work with setting up and maintaining the servers and phone system and the PBX system. I also support a small remote group of sales reps using VPN. It also means that when we migrate to a new domain, or a new operating system that I am part of it. It requires that a person knows both Mac and PC OSs and the ins and outs of the applications that are used. Show less

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  Holt McDougal

  Jan 2008 - Jan 2008

  Desktop Support Specialist
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  Poor Dog Studios

  Jan 2009 - now

  Owner and Operator

  Freelancing IT work and digital photography. Working with clients outside a corporate situation. One on one training of clients for hardware and software. Computer consultation, and recommendations.

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  Pace Advertising

  May 2009 - Sept 2009

  IT Support Manager

  IT Support Manager for the PACE advertising agency which is a part of ICC.

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  DNC Computer Solutions

  Nov 2009 - Dec 2009

  Senior Consultant
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  Dendreon

  Apr 2010 - Nov 2011

  Sr. Service Desk Analyst

  Supporting the day to day operations in an IT standpoint for a Pharmacutical company. Making sure that all actions are SOP compliant. ISO 7 qualified so that we can work in a cleanroom environment. Using the Cisco Unitiy and Call Manager systems. Supporting our PANO systems using vSphere systems.

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  The Experts

  Dec 2011 - Jul 2012

  IT Support

  This was a contract position with HP to help a IT department breakdown computers for an office move. We were able to breakdown and move 85 computer and set them up again in their new office in 2 weekends. All the phones and computers were tested and there were no issues to resolve.

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  Nelson Staffing

  Dec 2011 - Apr 2012

  Helpdesk Analyst

  Working for Shazam I was brought in as the point of contact for all IT issues. 1st priority was to resolve wireless network issues which was done by replacing all WAPs with new devices and configuring them so that there was coverage through out the office. The second priority was to finish the migration of the users from PC laptops to new Airbook Pros and MacBooks. I then performed an inventory of all hardware in the office allowing them to know what assets were there. I also installed all the new routers and switches for the migration to the new network. Working with the Regus group we set the IP for the network and then moved the users to the new network and configured the printers on it also. Show less

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  Lumeris

  Aug 2012 - Aug 2014

  Senior Help Desk Technician
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  NextGen Healthcare

  Aug 2014 - Dec 2017

  Service Desk Technician level II

  Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.RSA SupportOSX Server SupportActive Directory SupportRemote Support for all issues Help desk related.SharePointConcur account administrator FTP account administrator SDE administration Voicemail and phone support. (Mitel)Software license support. Show less

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  Structura Inc.

  Dec 2017 - Sept 2018

  Technical Specialist
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  AT&T Executive Education and Conference Center at The University of Texas at Austin

  Oct 2018 - now

  IT Manager
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  Self-employed

  Apr 2019 - Jul 2019

  Deceased in April