Sameh Mounir

Experience

• 

  El shrouk academy

  Jan 2003 - Jan 2006

  Instructor

  teach AutoCAD 2004 course

• 

  Arab Contractors

  Jun 2010 - Mar 2012

  Electrical engineer

  Job description: responsible for the control of an asphalt producing plant

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  Ministry of Communications and Information Technology (MCIT), Egypt

  Apr 2012 - Sept 2017

  Network Engineer

  Job responsibilities:- Data and Wireless Network Design:1- Conduct site surveys and determine the suitable design2- Supervising the installation process3- Test and approve the final Network-Monitoring and Troubleshooting Data, Wireless, and Voice IP Network in the ministry’s buildings:1- Monitor network performance and devices status.2- Solve issues related to the Network.Worked on many network devices as:- Huawei Router AR 28- Cisco Routers (1800 ,2800 series)- Cisco Switches (2950,3550,3560,3560G,3800,6500 series)- Wireless LAN Controller (4404,WisM)- Wireless Control System (WCS)- Multivendor Access Points عرض أقل

• 

  Orange Business

  Sept 2017 - now

  Responsible for delivering Outstanding Customer Experience by providing end-to-end ownership of all IPT (IP Telephone) and IPCC (IP Contact Centre) RFCs (Request for Changes) raised by the customer Right on Time, and Right First Time.

  • Telephony Incident- Management Expert

    Aug 2020 - now

  • Change Management Desk Specialist (Voice) – Team leader

    May 2019 - Aug 2020

  • Change Management Specialist

    Sept 2017 - May 2019