Jake Puffenberger

Experience

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  US Navy

  Nov 2013 - Nov 2019

  Submarine Nuclear Propulsion Plant Supervisor - Mechanical:• 6 years of increasing responsibility supervising, operating, and maintaining a submarine nuclear propulsion plant during four extended overseas deployments on the USS Georgia• Positions and Collateral Duties held: - Assistant Quality Assurance Officer- Quality Assurance work center supervisor & planner- Quality Assurance Inspector- Maintenance and Materials Management (3M) work center supervisor- Maintenance and Materials Management (3M) assistant- Engineering Department Training Assistant- Command Fitness Leader- Suicide Prevention Coordinator- SAPR Victim Advocate • Scheduled, supervised, and executed the completion of over 100 complex maintenance items involving development of work packages, operating procedures and sequencing documents, testing, and inspections• Implemented a robust audits and surveillances program ensuring first time quality and safe operation of a naval nuclear submarine during and following a major maintenance overhaul and drydocking period• Extensive experience troubleshooting complex systems onboard a naval nuclear submarine• Developed, administered, and assessed the qualification program and continued training program for over 80 personnel in the engineering department• Supervised the command fitness program for over 150 crew members in all departments ensuring 100% accountability for all fitness cycles • Awarded Junior Sailor of the Year out of over 60 candidates for 2018 Show less

  • Plant Supervisor (Nuclear) & Program Manager

    Nov 2017 - Nov 2019

  • Plant Operator (Nuclear)

    Nov 2013 - Nov 2017
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  Thar Process, Inc: Hemp Extraction / Purification Services & Equipment Made in Pittsburgh, USA

  Nov 2019 - Dec 2020

  In this role, I developed, implemented, and reviewed operational policies and procedures to satisfy operational and regulatory needs. Additionally, I utilized Lean Six Sigma principles to drive and improve operational efficiencies through our manufacturing pipeline.I developed an automated reporting tool for the executive team giving them greater visibility on operational efficiency and driving key operational decisions.I implemented functional hiring practices and oversaw a highly technical team of extraction experts. I facilitated cross-function communication ensuring seamless transition of material and documents throughout the value stream. Show less

  • Operations Manager

    Jan 2020 - Dec 2020

  • Plant Supervisor

    Nov 2019 - Jan 2020
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  Maitri Genetics

  Dec 2020 - Nov 2021

  Senior Manager, Operations

  I was responsible for the oversight and management of day-to-day processing andproduction facility operations and staff for an agricultural startup. I lead, monitored, and analyzed current systems and procedures of operations, productions and logistics to ensure effectiveness. I planned and oversaw strategic projects and administrative programs. I provided strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within my department. Additionally, I provided cross-department support and communicate effectively across functions.I implemented careful hiring practices to build a highly effective and driven team aligned to a shared vision of success. I developed and implemented standard work procedures in a highly ambiguous environment, implementing a functional training program for my team, and driving productivity while minimizing errors and reducing ambiguity. I utilized Lean Six Sigma principles to eliminate process waste and make significant process improvements. I developed advanced data analytics and a standard reporting structure to centralize, standardize, and automate operational information in order to drive executive decisions at the operational level. Show less

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  Insight Global

  Nov 2021 - now

  Responsible for directly managing the daily operations and tasking of up to four concurrent, client-facing software development projects in Data & Applications, including contract compliance, SLAs, budget development and tracking, and risk monitoring and escalations.Support development teams in non-technical tasks as needed, including backlog and board management and refinement, requirement gathering and decomposition, process improvement, QA testing, and documentation creation and maintenance. Show less As a Service Delivery Manager within Meta's cutting-edge virtual reality research lab, I excelled in leading diverse technical teams to support groundbreaking person-to-person communication innovations. Key responsibilities included:Team Leadership: Directly managed 26+ individuals across various roles, building a culture of excellence, driving engagement, and overseeing all aspects of employee development (onboarding, coaching, performance reviews, morale events).Process Excellence: Designed a comprehensive organizational framework featuring standardized documentation, structured training/certification, KPI-driven analytics, and streamlined communication.Quantified Results: Applying lean methodologies, boosted team performance from 30% to 100% KPI achievement within 6 months, delivering exceptional client outcomes.Stakeholder Collaboration: Collaborated with stakeholders across multiple departments to proactively gather requirements, develop work plans, and provide performance feedback, ensuring seamless client service delivery.Continuous Improvement: Analyzed metrics, pinpointed improvement areas, and successfully implemented changes across HR functions (policies, pay/promotion practices, performance management) and updated internal processes.People-first Approach: Proactively conducted resource planning, managed the end-to-end hiring process (job descriptions, interviews, onboarding/training), and fostered team growth through customized professional development plans, performance tracking and direct on-the-floor support.Strategic Reporting: Monitored and controlled budgets, developed key performance indicators, and effectively communicated progress and success metrics to leadership at both Meta and internally at Insight Global. Show less

  • Program Manager

    Aug 2022 - now

  • Service Delivery Manager

    Nov 2021 - Aug 2022