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Mary Skinner

Mary Skinner

Followers of Mary Skinner350 followers
location of Mary SkinnerBuffalo, New York, United States

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  • Timeline

  • About me

    Sr Sales Support Team Member @ Ingram Micro | Listening, Organization, Customer Experience

  • Education

    • Bryant & Stratton College

      2022 - 2023
      Associate's degree Paralegal Studies

    • Buffalo State University

      1994 - 1998
      Bachelor of Science Social Work

  • Experience

    • Ingram Micro

      Oct 1998 - now

      Floor supervisor for hasbrotoyshop.com call center operations. Handled escalated customer service issues, training of new and temporary employees as well as ongoing coaching for current employees. Liason between Hasbro management and Ingram Micro and responsible for resolving any issues. Developed and implemented training documents and resources. Worked with shipping warehouses to resolve any shipping discrepancies, operation challenges and system issues. REsponsible for successful operation of the call center. Show less

      • Sr Customer Experience Representative Inside Sales

        Apr 2024 - now

      • Sr Sales Support Team Member

        Apr 2017 - Apr 2024

      • Floor Supervisor

        Jun 2014 - Apr 2017

      • Vendor Logistics Specialist

        Oct 1998 - Jun 2014

  • Licenses & Certifications