Frank Pellens

Experience

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  Twinsoft

  Oct 1992 - Nov 2003

  IT Consultant

  I've been working as a consultant for multiple companies in the roles: Cobol programmer; interface specialist; project manager and support analyst

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  Rabobank Utrecht

  Jan 2001 - Jan 2001

  FSP project member

  As project member my role was functional specialist of the OMR system.I was responsible for the correct mapping of the data from OMR to the new general ledger application.

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  Rabobank International, Utrecht Branch, Netherlands

  Jan 2002 - May 2005

  Team member Application Support Centre

  The Application Support Centre(ASC) team was the central support organization for all applications within the department IS&D at Rabobank International. I was part of the team that dealt with the larger transaction processing systems like OMR, Atlas, Intellimatch Powerdealer, Swift, Bloomberg and Reuters. I had several roles in this team:• Senior support analyst• Project manager for a few small projects

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  Rabobank International Direct Banking

  Jun 2005 - Jan 2017

  The main goal for me as Service manager is to add value to the direct banks from Rabobank by providing a reliable production environment and give insight into the status of this production environment, by managing processes and procedures, participating in projects, executing service level management and fulfilling a central IT coordination role. Be the central contact for NZ, DE and BE as well vendors(Boondoggle, Amplexor and BrightOne) and Rabobank international involved departments.My main tasks and responsibilities are:o Ensuring availability of systems and reporting on the IT(IL) policies, processes and procedures.o Perform Service Level Management • Ensure monthly availability of vendor MSR (to relevant stakeholders) • Validate, discuss and sign of monthly vendor service report (MSR) • Participate in tactical vendor meeting • Liaison between IDB, countries and vendor • First escalation point towards vendors for direct banks • Ensure a SLA and support contract with all vendors is in place, up to date and adhered to • Take appropriate action based on analysis of achieved and agreed service levels with vendors • Use service level analysis as a basis for measures to improve service quality of vendors • Evaluate vendor performance based on KPI and SLM metrics and monthly surveyso Central IT coordination: • Provide and maintain the release calendar cross platform for NZ, DE and BE • Implementation of changes • Continuous improvement of IT processes & services • Planning and coordination of infra structure changes • Point of escalation for production incidents • Member of the change advisory board • Owner of the IT and Operations Meeting • Organize the yearly vulnerability and DoS testso Project participation: • Setup acceptance criteria and agreed upon project initiation • Stream lead of large projects to ensure all acceptance criteria are met before go-live • Align project planning with the release calendar Show less Team manager Test and Release Mangement at the Risk IT department at Rabobank InternationalThis group existed of two separate groups which were test analysts and release managers. .The Test group existed of approx. 34 people which was a combination of internal and external employees who participated in various projects.My role as team manager was a combination of HR and test expertise, both to improve people and way of working.I was responsible together with the other team managers to organize and implement new ways of working, improve intern relationships between teams i.e. development as well to improve departmental communication.In this period as team manager the organization shifted from a Waterfall to a more Agile way of working which needed a different approach from the testers. I introduced risk based testing in combination with exploratory testing.My main tasks and responsibilities were:o HR activities• Regular bilateral with team members• Objective settings• Mid and end year appraisals• Selecting and hiring resources• Recruit new people with the right experience and knowledge• Setup and suggest education program• Coachingo Competence activities• Organize team meetings• Organize Test improvement assessment sessions and suggest improvements• Write, implement and improve processes and procedures related to test and release management.• Investigate and implement standard ways of working.• Tool selection to support the test process like Quality centre• Chair the Lateral Trim meetings• Daily head for release managerso MT related activities• Organize activities related to the IS&D KPI’s (which also included Agile way of working)• Create tactical and strategic plans for testing area• Build and keep good relation with stakeholders• Vendor relation management• Monthly newsletter to inform Risk IT members Show less

  • Service manager Belgium, Germany and New Zealand

    Feb 2012 - Jan 2017

  • Manager Test and Release Management

    Jan 2007 - Feb 2012

  • Manager Support (ai)

    May 2010 - Feb 2011

  • Team Leader Support

    Jun 2005 - May 2007
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  Rabobank International

  Mar 2011 - Jul 2011

  Test Manager Rabobank Mumbai branch

  Rabobank International setup a new branch in Mumbai, India. The applications that were implemented needed testing. For this we consulted an Indian company Thinksoft to performing the application tests. My role as test manager was to setup and agree on test strategy, plan and monitor progress as well report to the involved parties.

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  Truston

  Mar 2017 - Nov 2019

  AppsTech & Releases is the department were technical management is organized. Furthermore I'm responsible for organizing the releases for the Oracle Health Insurance application.

  • Release Manager Oracle Health Insurance

    Mar 2017 - Nov 2019

  • Team manager 'AppsTech & Releases'

    Nov 2017 - Feb 2019

  • Head Competence Centre Test & Control and Release Management

    Mar 2017 - Dec 2017
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  Argenta

  Nov 2019 - now

  Release manager