Dancan Okoth

Experience

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  Cornerstone Training Institute

  Dec 2013 - Jun 2015

  Helpdesk Specialist

  • Customer Service: Provide prompt and professional support to address user inquiries and technical issues.• Receipt Issuance: Manage and issue official receipts accurately and efficiently.• Registrar Duties: Maintain and organize records, ensuring data accuracy and accessibility.• Computer Tutoring: Deliver training on HTML, internet navigation, and Office suite applications to improve user proficiency.

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  Swinton Insurance Brokers (K) Ltd

  Dec 2016 - Aug 2021

  IT Administrator

  • Software Management: Install, update, and maintain software to support operations.• Technical Support: Diagnose and resolve technical issues for system stability.• Network Security: Implement measures to safeguard network infrastructure and data.• Data Backup: Regularly back up data to ensure availability and recovery.• System Administration: Manage user access, perform system upgrades, and ensure ongoing maintenance.

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  Church World Service

  May 2018 - now

  • Data Collection and Cleaning: Gathering data from various sources and cleaning it to ensure accuracy.• Data Analysis: Using statistical tools and techniques to analyze data and identify patterns, trends, and relationships.• Data Visualization: Creating visual representations of data findings through charts, graphs, and dashboards to make the data understandable.• Reporting: Preparing reports and presentations to communicate insights and findings to stakeholders.• Collaboration: Working with other departments to understand their data needs and help them make informed decisions based on data insights• Training: Assists with development of materials to improve understanding of program and identifying training needs. Show less • Refugee Case Processing: Manage and coordinate refugee case workflows, ensuring compliance with legal and procedural standards.• Data Management: Leverage WRAPS/START applications to optimize case documentation and reporting.• Quality Assurance: Conduct regular audits to maintain data integrity and ensure policy compliance.• Training: Develop and deliver training programs to enhance team proficiency in case processing systems.• Process Improvement: Analyze operations to implement innovations that streamline processes and improve service Show less

  • Data Analyst

    Jul 2021 - now

  • Case Processing Assistant

    May 2018 - Jul 2021